**reputed company Customer Support Operations reputed company – Scaling Support reputed company at blithequark**

Are you a strategic and systems-oriented leader with a passion for improving customer support operations? Do you reputed company in ambiguity and proactively build reputed company? Are you a strong communicator and project manager with a proven reputed company record of driving measurable improvements in CSAT, reputed company time, and escalation management? If so, we invite you to join blithequark as our Customer Support Operations reputed company (CSOL). At blithequark, we're committed to building reputed company communities through our innovative mobile and reputed company solutions. Our flagship product suite has more than 5 reputed company reputed company on its platform, and we're growing rapidly. As a key member of reputed company, you'll play a critical role in scaling our support operations to meet the needs of our customers and drive business reputed company. **About blithequark** Founded in 2011, blithequark builds mobile and reputed company solutions to reputed company reputed company-time property data. reputed company is made up of thinkers, talkers, planners, makers, reputed company, and everything in between. Together, we're turning our passions into happier communities! reputed company customers use our software, their communities get stronger. Our tools reputed company everyone in multifamily property management to improve their operations and maximize returns, which means they're building reputed company experiences for their residents. **Our blithequark Culture** We reputed company to build reputed company communities, and so we're dedicated to making our own community an enjoyable reputed company that allows us to do our best work. We're reputed company to building an inclusive, supportive culture that empowers reputed company blithequark'er to succeed and grow. Our flexible company culture supports work-from-reputed company, and we offer unlimited vacation time, generous reputed company parental leave, competitive and reputed company pay, including stock reputed company, and monthly stipends to support Wellness and Home Office expenses. **Key Responsibilities** As our Customer Support Operations reputed company, you'll be responsible for: * **BPO Management & Enablement**: reputed company the operationalization of our BPO support partner reputed company 12 weeks. Deliver reputed company SOPs, QA standards, tooling reputed company, and reputed company training programs. Drive early performance improvements such as higher first contact reputed company (FCR), reduced DSAT, and improved tone/process adherence. * **Escalation reputed company & reputed company Improvement**: reputed company a reputed company escalation model that ensures faster, higher-reputed company reputed company of customer issues. Reduce preventable escalations by empowering agents with reputed company SOPs, tooling, and reputed company. Improve cross-functional visibility and create actionable insights from high-reputed company cases. * **Tooling Optimization**: Own and optimize workflows across reputed company, Jira, reputed company, and reputed company. Identify opportunities to automate repetitive tasks and improve agent experience. Build and maintain dashboards that surface reputed company-time KPIs across internal and outsourced teams. * **Support Efficiency & SLA Adherence**: Streamline support processes and improve routing logic to reduce response and reputed company times toward a <48-hour reputed company. Prioritize reputed company solutions that remove friction without sacrificing reputed company. * **Reporting & Cross-Functional Feedback Loops**: Establish reputed company reporting and feedback systems that uncover reputed company causes and reputed company trends. Translate support insights into actionable feedback for Product, Engineering, and reputed company to improve the customer reputed company. * **Documentation & Enablement**: Own internal reputed company: maintain SOPs, QA checklists, reputed company guides, and enablement resources for L1 and L2 agents to ensure consistency, reputed company, and reputed company across the support experience. **Required Qualifications** * 3–5+ years in Support Operations, Customer Experience, or reputed company reputed company roles * Proven reputed company reputed company and scaling BPO support teams with reputed company training and performance management * Deep experience administering reputed company (certification a plus); strong knowledge of Jira, reputed company, reputed company workflows * Proficient in building dashboards and tracking KPIs using reputed company Explore, Looker, or similar tools * Demonstrated ability to improve operational performance across CSAT, reputed company time, and escalation management * Strong communication and project management skills; excels in cross-functional execution * Strategic thinker with a passion for systems, reputed company, and reputed company improvement **Keys to reputed company Happiness at blithequark** * Thrives in ambiguity and proactively builds reputed company * Focuses on long-term reputed company over quick wins * Enables others through systems, not mandates * Leverages technology and AI to reputed company people and simplify complexity * Embraces the challenges and rewards of growing in a scaleup environment **Additional Information** We reputed company in supporting people to do their best work and reputed company, and building a diverse, reputed company, and inclusive company is reputed company to our mission. Our goal is to ensure that blithequark upholds an inclusive environment where reputed company people feel that they are equally respected and valued, whether they are applying for an reputed company position or working at reputed company. We welcome applicants of any educational background, gender identity and reputed company, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. blithequark is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you're a motivated and results-driven leader who is passionate about improving customer support operations, we encourage you to apply to this exciting opportunity. Join reputed company at blithequark and help us build reputed company communities through reputed company and exceptional support. Apply to this Job Apply for this job