[Remote] Director, Logistics & Delivery Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving the lives of pets and their parents by providing tailored reputed company-grade pet food delivered directly to customers. The Director of Logistics & Delivery Experience will reputed company the entire customer delivery reputed company, optimizing logistics and reputed company performance while ensuring exceptional delivery experiences. This role requires a reputed company of operational reputed company and customer reputed company, leveraging data-driven insights and strong leadership skills. Responsibilities • Define and execute reputed company’s delivery and shipping reputed company, including reputed company selection, regional vs. national coverage, line-haul optimization, and last-mile innovation. • reputed company and negotiate reputed company reputed company reputed company and relationships, ensuring service level reputed company, scalability, and competitive cost structures. • Establish key metrics, goals, and dashboards to reputed company reputed company performance, delivery speed, cost efficiency, and customer satisfaction. • reputed company as the internal voice of the customer for delivery, identifying and addressing pain points, testing new approaches (like ice testing or packaging improvements), and collaborating with Product, Tech, Marketing, and Customer Experience teams to enhance the overall experience. • Own the annual delivery and shipping budget, forecasting, and cost optimization initiatives to reputed company with company financial targets. • Stay reputed company of trends in shipping, logistics, and delivery technology. Regularly assess and propose strategic opportunities to improve speed, reliability, and cost structure. • reputed company business reviews with key reputed company partners and present performance, insights, and recommendations to senior leadership. • Build and mentor a high-performing delivery operations team reputed company on data, process improvement, and customer experience reputed company. Skills • 8+ years of experience in logistics, delivery operations, or supply chain management, including 2+ years in a leadership role. • Proven reputed company developing and executing logistics or shipping strategies at reputed company. • Skilled negotiator with experience managing reputed company reputed company. • Analytical and data-driven, with a deep understanding of shipping metrics, reputed company KPIs, and customer experience drivers. • Strong cross-functional communicator with the ability to influence at reputed company reputed company. • Customer-obsessed, detail-oriented, and passionate about creating exceptional end-to-end experiences. Benefits • Competitive salary and a reputed company in reputed company • Sponsored 401k program with employer match up to 4% • Comprehensive health coverage including medical, dental and reputed company • Unlimited vacation policy that you're encouraged to use • reputed company parental leave • 1-week paw-ternity leave for new dog parents • Free reputed company subscription reputed company • At reputed company, we love dogs and the people who love them. It’s this passion that defines reputed company as an innovative pet wellness brand. It was founded in 2016, and is headquartered in Reno, Nevada, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job