Experienced Customer Service Representative for Automotive Tools and Equipment – Providing Exceptional Support to Franchised Distributor Customers

Welcome to blithequark

At blithequark, we are passionate about delivering outstanding customer experiences and fostering a culture of excellence in the automotive tools and equipment industry. As a leader in our field, we are committed to providing top-notch products and services that meet the evolving needs of our customers. Our team is dedicated to building long-lasting relationships with our franchised distributor customers, and we are now seeking an experienced Customer Service Representative to join our dynamic team.

Job Overview

In this critical role, you will be responsible for providing exceptional support to our franchised distributor customers, assisting them in selecting the right automotive tools and toolboxes for their needs. You will handle inbound calls, provide pricing details, part numbers, and troubleshooting issues, as well as offer technical support by sharing information and specifications from our comprehensive catalog. Your expertise and passion for delivering outstanding customer service will be essential in resolving challenges, ensuring seamless communication, and driving customer satisfaction.

Key Responsibilities

• Assist franchised distributor customers in selecting automotive tools and toolboxes, providing expert advice and guidance to meet their specific needs
• Handle inbound calls, responding to customer inquiries, and providing pricing details, part numbers, and troubleshooting issues in a professional and courteous manner
• Provide technical support by offering information and specifications from the blithequark catalog, ensuring that customers have the necessary information to make informed decisions
• Input orders accurately using internal software systems, ensuring that customer orders are processed efficiently and effectively
• Collaborate with the Customer Service team to resolve challenges and ensure seamless communication, sharing knowledge and best practices to drive continuous improvement
• Engage with subject matter experts across departments for cross-functional problem-solving, leveraging the expertise of our team to deliver innovative solutions
• Take on additional responsibilities as needed, demonstrating flexibility and a willingness to adapt to changing priorities and requirements

Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that enable you to deliver exceptional customer service and support. The following requirements are essential:

• High school diploma or GED equivalent, demonstrating a foundation in basic skills and knowledge
• Flexibility to work from 10:00 AM-6:30 PM ET, Monday to Friday, ensuring that our customers receive support during our standard business hours
• At least 1 year of call center experience or equivalent customer service experience, providing a solid understanding of customer service principles and practices
• On-the-job experience with general automotive mechanics is a plus, enabling you to provide informed support and guidance to our customers
• ASE certification, automotive experience, tool familiarity, or a related trade school degree is a plus, demonstrating a commitment to ongoing learning and professional development
• Intermediate PC and keyboard skills, ensuring that you can efficiently use our internal software systems and tools
• Strong verbal and written communication skills, enabling you to effectively communicate with customers, colleagues, and stakeholders
• Ability to interpret customer issues and troubleshoot effectively, using your analytical skills to resolve problems and drive customer satisfaction
• Professional demeanor while understanding customer concerns, demonstrating empathy and a customer-centric approach
• Quick learning ability and adaptability in a fast-paced environment, enabling you to respond to changing priorities and requirements
• Strong phone etiquette, ensuring that you provide a positive and professional experience for our customers

Nice-to-Haves

The following skills and experiences are desirable, but not essential, for success in this role:

• Automotive knowledge and experience, providing a deeper understanding of our products and services
• Familiarity with tools and equipment used in automotive service, enabling you to provide informed support and guidance to our customers

Benefits and Perks

At blithequark, we are committed to providing a comprehensive range of benefits and perks that support the well-being and success of our employees. These include:

• Annual bonuses/incentives (depending on position), recognizing and rewarding outstanding performance and contributions
• Immediate company benefits (medical, dental, vision, life, etc.), ensuring that you and your loved ones are protected and supported
• 401k with company match, enabling you to plan for your future and achieve your long-term financial goals
• 401k defined contribution after 1 year of service, providing an additional layer of financial security and support
• High level of employee engagement, fostering a positive and inclusive work environment that encourages collaboration and teamwork
• Walking path and gym equipment onsite, promoting physical activity and well-being
• Food trucks on site during the summer, providing a fun and convenient way to grab a meal or snack
• Dress for your day - every day casual/jeans, enabling you to express your personal style and feel comfortable at work
• Employee discounts, providing you with access to exclusive deals and savings on our products and services
• 15 days vacation + 4 floating holidays + 8 paid holidays, ensuring that you have the time and flexibility to rest, recharge, and pursue your interests
• Paid maternity & paternity leave, supporting you and your loved ones during significant life events
• Tuition reimbursement, enabling you to pursue ongoing learning and professional development opportunities
• Student loan payment assistance, providing financial support and relief as you manage your student loan debt
• Hybrid work environment (2 days remote), offering flexibility and work-life balance
• Annual Day of Caring for employees to volunteer, providing an opportunity to give back to the community and make a positive impact
• Discounts on tools, enabling you to access our products and services at a discounted rate
• Annual team building events, fostering a sense of community and teamwork among our employees

Career Growth and Development

At blithequark, we are committed to supporting the ongoing learning and development of our employees. We offer a range of training programs, workshops, and mentorship opportunities that enable you to build new skills, expand your knowledge, and advance your career. Our goal is to help you achieve your full potential and make a meaningful contribution to our organization.

Work Environment and Culture

Our work environment is dynamic, fast-paced, and collaborative, with a focus on teamwork, innovation, and customer satisfaction. We foster a culture of excellence, recognizing and rewarding outstanding performance and contributions. Our employees are passionate, dedicated, and committed to delivering exceptional results, and we are seeking like-minded individuals to join our team.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a meaningful difference in the lives of our customers, while also advancing your career and achieving your full potential. Don't miss out on this opportunity to join our dynamic team and contribute to our mission of excellence. Apply today and take the first step towards an exciting and rewarding career with blithequark!