Experienced Production Support Coordinator – Remote Customer Support and Content Delivery Expert for Global Entertainment Leader

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional entertainment experiences to our global audience. As a leader in the industry, we are committed to innovation, creativity, and excellence in everything we do. Our team is dedicated to providing top-notch support to our customers, and we are now seeking an experienced Production Support Coordinator to join our ranks. In this role, you will play a critical part in ensuring the smooth delivery of our content to customers around the world, while also providing exceptional customer support from the comfort of your own home.

Job Summary

The Production Support Coordinator will be responsible for satisfying all programming, activity, partnership, and creation needs for blithequark's global operations. This is a full-time, remote position that offers a unique opportunity to work with a global entertainment leader and contribute to the success of our customer support and content delivery operations. As a key member of our team, you will be responsible for a wide range of tasks, including content delivery, feed coordination, and customer support.

Key Responsibilities

• Satisfy programming and creation feeds to all districts, including live content delivery to partnership clients around the world
• Create clips and features using QCut framework and distribute the content globally via feed or file delivery
• Utilize ADT, Media Search, and feed program to find content for distribution
• Update all VC and Fiber plans for feedings related to the agencies
• Support programming by using Photoshop and Art Director to create and upload thumbnails for blithequark's digital platforms
• Distribute and deliver daily live feed rundowns to partnership clients
• Coordinate and troubleshoot any feed issues with internal and external partners
• Input cut and/or refeed requests into Partnership Administrator for tracking and distribution to the districts
• Perform technical role/responsibilities within TVU Producer platform for various global shows
• Assist the Project Desk with TVU Packs and camera gear shipment for remote productions
• Provide updated information continuously to all authorities; information such as Edge Store changes, Production room changes, etc.
• Scope of administrative/coordination/support activities includes routine administrative procedures
• Knowledge of content ingestion and delivery via file transfer (FTP, Hand-off, WeTransfer, etc.)

Essential Qualifications

To be successful in this role, you will need to have:

• A Bachelor's degree in a relevant field
• Knowledge of all production aspects, including but not limited to: Studio, Events, and ENG
• Knowledge of allocated areas of coordination
• Support perspectives required by all daily processes
• Basic knowledge of Photoshop
• Excellent communication and customer service skills

Preferred Qualifications

While not essential, the following qualifications are preferred:

• At least 2 years of related administrative and production support work experience
• Familiarity with Spanish, written and spoken
• Experience working in a fast-paced, dynamic environment
• Strong technical skills and ability to learn new systems and software

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Production Support Coordinator, you will have access to a wide range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development courses and workshops
• Opportunities for advancement and career growth
• A collaborative and supportive work environment

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a global team that values diversity, creativity, and innovation. Our company culture is built on the following principles:

• Respect and empathy for our customers and colleagues
• A commitment to excellence and quality in everything we do
• A collaborative and supportive work environment
• A passion for innovation and creativity

Compensation and Benefits

As a Production Support Coordinator at blithequark, you can expect a competitive salary and benefits package, including:

• A hourly salary of $20-30 per hour
• Opportunities for overtime and bonuses
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan
• Paid time off and holidays

Conclusion

If you are a motivated and experienced production support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Production Support Coordinator at blithequark, you will be part of a global team that is passionate about delivering exceptional entertainment experiences to our customers. With a competitive salary and benefits package, opportunities for career growth and development, and a positive and inclusive company culture, this is a role that you won't want to miss. Apply now to join our team and take your career to the next level!