Experienced Customer Care Professional for Remote Customer Support and Calling Jobs from Home at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on exceeding everyone's expectations to deliver the best client experience. As a leader in our industry, we understand the importance of having the most phenomenal partners who can make positive connections with our clients every day. From organizing a clever travel or lifestyle experience to helping them with their customary requirements, our team members are the embodiment of our association. We foster our capacities through industry-driving training and advancing preparation, all while acknowledging what it means to continually set the standard for top-notch, client-first assistance.

About This Job

We are seeking an experienced Customer Care Professional to join our team at blithequark. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a fast-paced, coordinated client care environment. If you have a passion for delivering brilliant experiences to clients and offering solutions to resolve their problems, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to inbound calls from business owners and managers, learn about their needs, and recommend the right blithequark products and services.
• Provide high levels of product and service knowledge to clearly communicate the benefits and features of blithequark Small Business Services.
• Consistently develop key skills to sell, including building rapport, understanding client needs, handling objections, and closing deals.
• Deliver sensational client care by responding to inquiries regarding accounts in a fast-moving, coordinated client care environment.
• Record essential account information according to established policies and procedures.
• Demonstrate integrity by adhering to all Regulatory and Compliance rules associated with sales and service practices.

Essential Qualifications

To be successful in this role, you will need to have:

• Client care experience (two years+) with a focus on building client loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication.
• Proven success in a client support and sales environment (two years+).
• Ability to work in a fast-paced, metric-driven environment with competent performance of multiple tasks and navigation in an electronic environment.
• A Bachelor's Degree in a relevant field.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience working in a remote or home-based environment.
• Knowledge of blithequark products and services.
• Experience working in a private industry setting.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and build strong relationships with colleagues and clients.
• Proficiency in using electronic systems and software applications.
• Ability to adapt to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Our industry-driving training and advancing preparation programs will provide you with the skills and knowledge you need to succeed in your role and beyond.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, where everyone feels valued and empowered to contribute. Our team members are passionate about delivering exceptional client experiences, and we encourage a culture of innovation, creativity, and continuous improvement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a generous base salary, additional incentives, and a range of benefits to support your overall well-being. These include:

• A competitive base salary.
• Additional incentives for outstanding performance.
• A 6% company match on retirement savings plan.
• Free financial counseling and financial wellness support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible work arrangements and schedules with integration and virtual options through blithequark Flex.
• 20+ weeks paid parental leave for all parents, regardless of gender, adopted for pregnancy, adoption, or surrogacy.
• Free access to on-site wellness centers equipped with fitness classes and wellness programs (dependent on location).
• Free and confidential counseling assistance through our Strong Minds program.
• Career advancement and training opportunities.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Professional, you will play a critical role in providing sensational client care and driving business growth through your sales and service efforts. Don't miss out on this chance to advance your career and be part of a dynamic and supportive team. Apply now to take the first step towards an exciting and rewarding career at blithequark!