**National Customer Operations Manager – USA at blithequark**

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a National Customer Operations Manager – USA. **About blithequark** blithequark is a leading beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a portfolio of over 250 iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico, we work with a diverse range of customers across the globe, from retail and grocery store outlets to theme parks, movie theaters, and restaurants. Our purpose is to refresh the world and make a difference, and we're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose. **Job Summary** As a National Customer Operations Manager – USA, you'll play a key role in driving beverage quality, revenue, and profit for our system while ensuring proper cost management to achieve our goal of becoming our customers' most valued supplier. You'll lead customer selling efforts of operational products and services, provide operational subject matter expertise to external and internal clients, and develop project plans with timelines, forecasts, and resource allocation plans to drive key operational initiatives. **Responsibilities** * Lead customer selling efforts of operational products and services and customer stewardship * Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives * Lead internal project team resources and project communication with customer and account team * Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts * Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark **Qualifications & Requirements** * Bachelor's degree (BS/BA) or equivalent required * Master's degree (MS/MA/MBA) or equivalent preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general operations experience * 2-4 years of project management experience * Experience working with data, specifically manipulation and analysis * Functional skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value + Financial acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability **What We Can Do for You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world * Expansive & Diverse Customers: We work with a diversified group of customers across the globe * Skills: + Data analysis and manipulation + Project management + Operational planning and execution + Customer stewardship and relationship-building + Financial management and budgeting * Our Purpose and Growth Culture: + We are taking deliberate action to nurture an inclusive culture that's grounded in our company purpose + We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves + We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve **Work Environment & Company Culture** * We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class * We are committed to creating a work environment that's inclusive, diverse, and respectful of all employees * We offer a range of benefits, including competitive salary, comprehensive health insurance, retirement savings plan, and paid time off **Compensation & Perks** * Competitive salary * Comprehensive health insurance * Retirement savings plan * Paid time off * Opportunities for career growth and professional development **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job