**Experienced Customer Service Representative – Email, Chat, and Voice Support for Electric Vehicle Startup**

Are you passionate about delivering exceptional customer experiences and shaping the future of innovative industries? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative for Email, Chat, and Voice Support. As a key member of our Support team, you will be the initial point of contact for customers, setting the tone for their perception and expectations of their future interactions and experience with our brand. At blithequark, we're revolutionizing the electric vehicle industry with cutting-edge technology and a commitment to customer satisfaction. As a Customer Service Representative, you will play a vital role in ensuring that every customer interaction leaves them feeling valued, understood, supported, and confident in their choice to trust our brand. Your day-to-day role will consist of guiding customers transparently through questions they may have about our company, products, systems, and processes, providing technical support for the website, app, and in-car software by troubleshooting issues that they may be having. You will also work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. **Responsibilities:** * Support customers via email, chat, and phone, providing technical assistance and resolving inquiries in a timely and professional manner. * Guide customers through questions about the company's products, systems, and processes, ensuring that they have a clear understanding of our offerings and services. * Troubleshoot issues related to the website, app, and in-car software, using your technical expertise to resolve complex problems and provide solutions that meet the customer's needs. * Collaborate with external teams to resolve customer issues that require additional assistance, working closely with colleagues to ensure that every customer interaction is resolved efficiently and effectively. * Ensure every customer interaction leaves them feeling valued and understood, using your empathy and communication skills to build trust and rapport with customers. * Provide clear and empathetic communication to customers, especially in conflict situations, using your active listening skills to understand their concerns and provide solutions that meet their needs. * Maintain strict adherence to the assigned schedule and manage high-volume inbound calls, using your time management and multitasking skills to prioritize tasks and meet deadlines. **Requirements:** * At least 18 years or older * High School Diploma or equivalent * Able to successfully pass a criminal background check * Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed * Able to maintain 100% strict adherence to the assigned schedule * Strong computer knowledge, including ability to accurately type at least 30 wpm * Excellent English written and verbal communication skills * High level of expertise with spelling, grammar, and punctuation * Courteous and friendly with high level of professionalism * Willingness to learn and adapt to new tools and technologies * Strong time management and able to multitask applications while talking to customers on the phone * 1-3 years of customer support and technical support call center experience **Nice-to-haves:** * Previous work from home experience * Prior experience with email and chat support * Prior experience using customer support/relationship management software or similar systems * Prior experience with automotive customer support/service/success * Passion for automotive topics and electric vehicles **Benefits:** * $17.00 USD starting pay * Performance-based incentives each month * Health benefits including medical, dental, and vision for you and your family * 401(k) investment options with employer match opportunities * Paid vacation time * Computer equipment provided * Onsite full gym free to employees * Great work/life balance while developing your career **Why Join blithequark?** At blithequark, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our company culture is built on a foundation of trust, respect, and open communication, and we're passionate about creating a workplace that is fun, engaging, and rewarding. If you're a customer-focused individual who is passionate about delivering exceptional experiences, we invite you to join our team at blithequark. Apply now to become a part of our dynamic Support team and help shape the future of our innovative electric vehicle startup. Apply Job! Apply for this job