Experienced 3rd Shift Customer Service Specialist – Order Management and Logistics Expert for Blood and Plasma Derivatives

Introduction to blithequark

At blithequark, we are part of the world's largest humanitarian network, touching millions of lives every year and experiencing the greatness of the human spirit at its best. As one of the nation's premier humanitarian organizations, blithequark is dedicated to helping people in need throughout the United States and, in association with other networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity to work where your career is a force for good.

Why Choose blithequark?

blithequark is committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. blithequark supports a variety of cultural and community resource groups for employees and volunteers, providing connections, mentoring, and helping give voice to important concerns and opinions.

Our Culture and Values

At blithequark, your uniqueness can shine! We believe in fostering an environment where everyone feels valued, respected, and empowered to contribute their best work. Our culture is built on the principles of compassion, integrity, and excellence, and we strive to make a positive impact in everything we do. By joining our team, you will become part of a vibrant community that is dedicated to making a difference in the lives of others.

Job Summary

We are seeking an experienced Customer Service Specialist to join our team on the 3rd shift. As a Customer Service Specialist, you will provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies, maintain hospital inventory, and return blood products within regulatory compliance. This is a full-time, remote position that requires working night shifts, including weekends and some holidays.

Key Responsibilities

• Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment.
• Maintain and work with data, tools, or computer programs to facilitate management and monitoring of product and service information.
• Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Provide customer service to clients, proactively communicating with hospital customers to increase customer satisfaction and maintaining positive and professional communications.
• Investigate and resolve hospital shipment problems, receiving, investigating, and communicating related to customer concerns.
• Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.

Requirements for Success

To succeed in this role, you will need:

• High School or equivalent required.
• Minimum one year of related experience or equivalent combination of education and related experience required.
• Progressive experience in a dynamic, multi-task operational environment preferred.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Excellent oral and written communication skills, outstanding interpersonal skills, and excellent organizational skills.
• Problem-solving and analytical skills, with a working knowledge of computers.

Essential Skills and Competencies

In addition to the requirements listed above, the ideal candidate will possess:

• Strong customer service skills, with the ability to communicate effectively with clients and internal stakeholders.
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Strong teamwork and collaboration skills, with the ability to work effectively with others to achieve common goals.

Career Growth and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Comprehensive onboarding program to help you get started in your new role.
• Ongoing training and development opportunities to help you build new skills and advance in your career.
• Mentorship programs to help you connect with experienced professionals in your field.
• Opportunities to take on new challenges and responsibilities, with the potential for career advancement.

Work Environment and Company Culture

Our work environment is collaborative, respectful, and inclusive, with a focus on building allyship and a culture of belonging that empowers all team members. We believe in fostering an environment where everyone feels valued, respected, and empowered to contribute their best work. By joining our team, you will become part of a vibrant community that is dedicated to making a difference in the lives of others.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting rate $15.50-16.50 per hour (possibly more for areas with a higher cost of living).
• Medical, Dental, and Vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• PTO + Holidays.
• 401K with 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Conclusion

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Specialist, you will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional customer service and making a positive impact in the lives of others. Don't miss out on this chance to join a dynamic and growing organization that is committed to helping people in need. Apply now and take the first step towards a rewarding and challenging career with blithequark!