Experienced Customer Service Representative – Delivering Exceptional Customer Experiences in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a customer-centric organization that prioritizes serving the needs of our valued customers with courtesy and professionalism. As a leading player in the retail industry, we recognize that our customers are the backbone of our business, and it is our mission to provide them with an exceptional shopping experience that keeps them coming back. If you are passionate about delivering outstanding customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Customer Service Representative.

Job Overview

As a Customer Service Representative at blithequark, you will be the face of our organization, responsible for providing a friendly and welcoming experience to all our customers. Your primary goal will be to ensure that every customer leaves our store feeling valued, appreciated, and eager to return. To achieve this, you will be required to perform a variety of tasks, including:

• Providing a warm and friendly greeting to all customers upon entering the store or on the phone
• Getting to know your customers, learning, and using their names to personalize their shopping experience
• Going out of your way to make customers feel important and valued
• Moving quickly to provide fast yet friendly service
• Helping people buy by pointing out promotional items and suggestive selling to customers when appropriate
• Thanking customers for their business and inviting them back

Additional Responsibilities

In addition to providing exceptional customer service, you will also be responsible for maintaining the cleanliness and organization of our store, both inside and outside. This will include:

• Cleaning and restocking restrooms, trash cans, doors, windows, walls, shelves, and sills
• Sweeping and mopping floors, and cleaning coolers, rugs, and food service areas
• Ensuring that the transaction counter, shelves, and merchandise are clean and organized
• Maintaining the cleanliness and organization of the back office, cooler, and coffee and fountain areas
• Cleaning and maintaining the parking lot, windows, doors, entrance sidewalk, and fuel islands

Merchandising and Inventory Control

You will also be responsible for merchandising and inventory control tasks, including:

• Stocking, fronting, and facing all merchandise
• Bagging ice and pricing all merchandised items
• Cooler fronting and labeling
• Stocking fountain, cooler, and freezer condiments
• Brewing coffee and checking and removing out-of-date merchandise
• Moving and building displays

Accounting and Legal Responsibilities

In this role, you will also be responsible for:

• Following proper cash and credit card procedures, including refunds and shift procedures
• Adhering to policies on age-restricted product sales
• Observing and reacting to shoplifters and gas theft
• Maintaining a safe environment, including responding to gas spills, emergency stops, slips, falls, and lifting procedures

Requirements and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

• Ability to lift, bend, and stand for up to eight hours
• Ability to bend, squat, twist, stoop, kneel, and reach forward
• Ability to work in a cooler at a temperature of 32 degrees
• Ability to lift 50 lbs and push/pull 45 lbs
• Basic math computation skills to count back change
• Ability to speak, read, and write English and communicate with customers in English
• Ability to climb a two to five-foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves
• Ability to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer service experience in a retail environment
• Basic knowledge of merchandising and inventory control principles
• Ability to work in a fast-paced environment and multitask
• Strong communication and interpersonal skills

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a variety of areas, including customer service, merchandising, and inventory control. With experience and performance, you may also have the opportunity to advance to leadership roles within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of respect, integrity, and teamwork, and we strive to create a workplace where all employees feel valued and appreciated. As a Customer Service Representative, you will be part of a dynamic and diverse team that is passionate about delivering exceptional customer service and driving business results.

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package to our employees, including:

• Competitive hourly wage
• Opportunities for advancement and career growth
• Comprehensive training program
• Positive and supportive work environment
• Discounts on company products and services

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we invite you to apply for the Customer Service Representative role at blithequark. As a member of our team, you will have the opportunity to develop your skills and knowledge, advance your career, and contribute to the success of our organization. Apply today to join our dynamic and diverse team and start your career with blithequark!