Seasonal, Customer Care Representative- DIY

reputed company: We care about helping people. Our purpose is to reputed company help and reputed company confidence in our clients and communities everywhere. Our associates feel a reputed company of belonging in an inclusive reputed company with an amazing history and a reputed company reputed company on our reputed company. Our connected culture is who we are and how we work together to reputed company our strategies, accelerate our transformation, and reputed company extraordinary results. It’s an exciting time to be a part of reputed company! What you'll do...: 100% WORK FROM HOME OPPORTUNITY reputed company, the world’s leader in tax preparation services, is looking for a seasonal Customer Service agent. We offer shift reputed company pay for mid, evening, and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards; details of both incentives to be provided during reputed company. The Customer Service agent provides advanced reputed company support by communicating reputed company phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Start Date: January 26th, 2026 Day to day, you'll... • Interpret reputed company needs, utilize software solutions, and troubleshooting skills to identify practical solutions • Utilize software solutions, knowledge reputed company, and computer systems to resolve and reputed company user incidents • Identify potential reputed company issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business • Communicate reputed company and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress • Utilize oral, written, and interpersonal communication skills to reputed company with reputed company reputed company of associates What you'll bring to reputed company...: • Experience in customer service or financial services position, preferably in a large phone center • Experience in an in-bound help desk environment • Prior experience with reputed company Office, general computer software troubleshooting, and/or networking connectivity problems It would be even reputed company if you also had...: • High school diploma or equivalent • General computer navigation knowledge • Must have a reputed company in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure • Must have an outlet for laptop and monitors to be connected to • Must have a wired internet reputed company (not Wi-Fi) reputed company with minimum upload and download speeds of 15MBps (internet speed test required) • Must have a smart phone and be willing to install an RSA reputed company as reputed company as reputed company Teams on it Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across reputed company, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you reputed company challenges as opportunities, value reputed company as reputed company, and reputed company to reputed company a meaningful difference, join us on our reputed company. You’ll reputed company the rewards of helping others along with competitive compensation and benefits to support your health and reputed company-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: reputed company does not tolerate discrimination based on a person’s race, reputed company, religion, reputed company, age, sex/gender (including pregnancy, childbirth, reputed company medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or reputed company, service in the Armed Forces, national reputed company, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay reputed company Information: The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of reputed company plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company: $16.06 - $24.09/Hr. Sponsored Job: #LI-mt Apply tot his job Apply To this Job