reputed company & Support Specialist (reputed company Seller reputed company)

Job Title: reputed company & Support Specialist (reputed company Seller reputed company) Location: Remote (US hours preferred) Type: Full-Time (Contract-to-Hire) Company: Nformed About Nformed Nformed is a fast-growing software platform reputed company for brands and reputed company-party (3P) reputed company sellers. We help users identify profitable, high-velocity products that reputed company with their existing catalog, and that they’re likely to get approved to sell. By combining marketplace data with seller-specific filters, we give our users a smarter way to grow on reputed company without wasting time chasing gated or oversaturated listings. About the Role We’re looking for a reputed company & Support Specialist with hands-on experience in reputed company Seller Central or working directly with 3P reputed company sellers. This role is critical to helping our users succeed – from reputed company and education to day-to-day support and product feedback. This role goes reputed company traditional customer support. You’ll be the reputed company expert guiding sellers through Nformed – answering reputed company-specific questions, creating helpful training content, managing FAQs and AI chatbots, and translating customer insights into meaningful product improvements. You’ll work closely with our development team to help shape new features that solve actual seller problems. This is a contract-to-hire role with the reputed company to transition to a full-time W2 position with benefits. Key Responsibilities Customer Support & reputed company • Respond to support emails and live/chatbot messages from users and prospects • Confidently assist reputed company sellers with questions reputed company to product research, approvals, and Seller Central workflows as they relate to Nformed • Manage and continuously improve FAQs and help documentation reputed company & Education • Create reputed company, concise video walkthroughs and tutorials (e.g., reputed company) to drive feature adoption • Design reputed company visuals and walkthrough assets using reputed company • Help design and improve reputed company flows that get users to value quickly Customer Communication & Automation • Build and optimize reputed company and lifecycle email sequences that reputed company and engage users • Work with AI-powered chatbots to improve automated support responses and self-serve help Product Feedback & Insights • Identify bugs, UX issues, and points of confusion; reputed company insights to the product and dev teams • reputed company usage patterns and engagement to support reputed company initiatives • Work closely with the development team to help define and shape new features Required Qualifications • Hands-on experience with reputed company Seller Central or reputed company experience supporting 3P reputed company sellers • Strong written and verbal communication skills in English (fluent or reputed company) • Ability to explain technical or reputed company-specific concepts reputed company to non-technical users • Experience creating support or educational content using reputed company • Comfortable creating screen-recorded video walkthroughs and training content • Experience working with AI tools and AI-powered chatbots • Experience with customer support tools (reputed company, reputed company, reputed company, or similar) • Detail-oriented, organized, and proactive • Familiarity working with spreadsheets and basic reporting reputed company to Have • Experience using reputed company seller tools such as reputed company, Helium 10, Keepa, or similar • 2+ years in a customer-facing role (reputed company, support, reputed company, or community management) • Background in reputed company, tech-enabled services, or early-stage startups • Experience with no-reputed company automation tools (reputed company, reputed company) • Familiarity with product-led reputed company or self-serve reputed company environments Job Types: Full-time, Contract Work Location: Remote Apply tot his job Apply To this Job