[Remote] Scheduling Coordinator-Home Health

Note: The job is a remote job and is open to candidates in USA. Carle Health is a healthcare system based in Urbana, IL, and they are seeking a Home Care Scheduling Coordinator. The role involves centralized scheduling for nursing, therapy, and home health aides, focusing on optimizing staff productivity and ensuring efficient patient care. Responsibilities • Answers phones in accordance with customer service standards and directs calls to appropriate person • Maintains centralized scheduling function for Nursing, Therapy and Home Health Aide visits • Assigns admission visit, primary nurse and daily visits based on most effective and efficient use of staff resources; considers future need of patient, skill of nurse, geographic locations of staff and patient • Monitors staff productivity and overtime hours; ensures staff is scheduled according to standard and overtime is kept to a minimum • Maintains ongoing working (draft) schedule for current plus one week for use as worksheet to determine staff availability for assignments • Keeps clinical manager and case managers advised of daily schedule needs. Notifies manager of clinical hours that can be reduced due to low scheduled patient visit for following day • Coordinates closely with referral intake, advising of availability for new admissions for next 2-3 days to ensure smooth transition into Home Care • Monitors all discharge and cancellation communications and removes unneeded visits from future schedules • Maintains a log of scheduling changes as called in by Home Care staff. Log includes date/time of each call, caller, scheduling change request and change that was made. Notifies management and staff of changes made to schedules • Assist leadership team with staff schedule to facilitate productivity, mileage stewardship, and reduce in overtime • Completes monthly staff schedule for nursing including on-call assignment. Enters on-call assignment into system for home care and hospice nursing Skills • 2+ years of customer service experience • Strong computer skills • Interpersonal skills • Ability to successfully work with demanding personalities and meet internal/external customer needs without becoming involved emotionally • Able to work independently to prioritize visits • Determine effective routing to optimize the time of professional staff while minimizing travel time and distance • Perform centralized scheduling for nursing, therapist and aides • Ensure continuity of communication, documentation, and required record keeping • Ensure work load and staff productivity are met • Open communication with Home Care Manager Benefits • Comprehensive benefits package Company Overview • Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it. It was founded in 1946, and is headquartered in Urbana, IL, US, with a workforce of 10001+ employees. Its website is http://www.carle.org. Apply tot his job Apply To this Job