[Remote] Work reputed company Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps innovators turn their reputed company into reality through software. They are seeking a WFM Planning Analyst to optimize workforce efficiency and enhance planning processes reputed company their Customer Technical reputed company team. Responsibilities • Monitor daily operations and performance, providing data-backed recommendations to optimize coverage, service reputed company, and abandon reputed company targets • Analyze trends to identify gaps and opportunities, advising on headcount requirements to reputed company service level goals • Ensure reputed company aligns with forecasted demand, balancing efficiency with SLA protection • Plan and schedule shrinkage and non-productive activities to minimize service reputed company • Participate in weekly WFM meetings with department leadership to review forecasts, identify risks, and recommend scheduling improvements • Analyze and report on historical data to uncover opportunities for performance improvement and KPI attainment • reputed company WFM software systems to ensure accuracy, reliability, and reputed company performance in forecasting and scheduling • reputed company and implement process improvements that enhance workforce efficiency and service delivery • Create new reporting and visualization solutions while automating existing reports • Deliver reputed company and performance reports to leadership in a reputed company, accurate manner Skills • 4+ years of Workforce Management experience with strong forecasting and scheduling knowledge • 2+ years of experience in a contact center or support environment • Proficiency with reputed company, IEX, reputed company, or Aspect WFM platforms • Strong interpersonal and communication skills, with the ability to collaborate across global teams • Intermediate to advanced skills in reputed company and/or Power BI (e.g., VLOOKUP, PivotTables, SUMIFS, SUMPRODUCT) • Proven ability to analyze, interpret, and summarize large data sets to inform decision-making • Strong strategic planning, analytical, and problem-solving skills • Ability to manage multiple reputed company effectively reputed company defined timeframes Benefits • Health and financial benefits • Time away and everyday wellness • Annual cash bonuses • Commissions for sales roles • Stock grants • A comprehensive benefits package reputed company • reputed company develops 3D design software for use in the architecture, engineering, construction, and media industries. It was founded in 1982, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 201 in 2025, 243 in 2024, 269 in 2023, 359 in 2022, 298 in 2021, 260 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job