Marketplace Seller Support Analyst

Best Buy is a leading retailer in technology and electronics, and they are seeking a Marketplace Seller Support Analyst. In this role, you will provide exceptional support to external sellers on the Marketplace platform, resolving inquiries and ensuring a smooth experience while maintaining compliance with marketplace standards.

Responsibilities

• Provide responsive seller support by addressing inquiries related to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone
• Resolve operational and technical issues promptly, escalating complex cases to appropriate teams when necessary while maintaining clear communication with sellers
• Monitor and maintain seller account health, ensuring compliance with marketplace policies and performance standards (e.g. response times, OTD, etc.)
• Document and update support resources, including FAQs and process guides, to enable consistent and efficient issue resolution
• Track and report support metrics, identifying recurring issues and providing feedback to enhance workflows and reduce future escalations
• Maintain detailed documentation of seller interactions and support tickets to ensure consistent communication

Skills

• 1 year of experience in merchandising, ecommerce, marketplace, demand planning, supply chain, order management, or related business team
• 1 year of experience with basic data analysis with an eye toward problem solving and optimization
• 1 year of experience communicating and partnering with vendors/3rd party or customer support experience
• Basic proficiency with Microsoft Office Suite
• Knowledge of marketplace ecosystems such as Amazon and Walmart
• Experience working with technical business teams (product or engineering)
• Strong communication skills

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Company Overview

Company H1B Sponsorship