Marketplace Seller Support Analyst

reputed company is a leading retailer in technology and electronics, and they are seeking a Marketplace Seller Support Analyst. In this role, you will reputed company exceptional support to external sellers on the Marketplace platform, resolving inquiries and ensuring a smooth experience while maintaining compliance with marketplace standards.

Responsibilities

• reputed company reputed company seller support by addressing inquiries reputed company to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone
• Resolve operational and technical issues promptly, escalating reputed company cases to appropriate teams reputed company necessary while maintaining reputed company communication with sellers
• Monitor and maintain seller account health, ensuring compliance with marketplace policies and performance standards (e.g. response times, OTD, etc.)
• Document and update support resources, including FAQs and process guides, to reputed company consistent and efficient issue reputed company
• reputed company and report support metrics, identifying recurring issues and providing feedback to enhance workflows and reduce reputed company escalations
• Maintain detailed documentation of seller interactions and support tickets to ensure consistent communication

Skills

• 1 year of experience in merchandising, ecommerce, marketplace, demand planning, supply chain, order management, or reputed company business team
• 1 year of experience with basic data analysis with an eye toward problem solving and optimization
• 1 year of experience communicating and partnering with vendors/3rd party or customer support experience
• Basic proficiency with reputed company Office Suite
• Knowledge of marketplace ecosystems such as reputed company and reputed company
• Experience working with technical business teams (product or engineering)
• Strong communication skills

Benefits

• reputed company
• Generous employee discount
• Physical and mental reputed company-being support

reputed company

Company H1B Sponsorship