Operations Specialist

Focus Partners Wealth is an organization dedicated to providing wealth, asset, and business management resources to clients. The Regional Operations Specialist I will support advisors in servicing client accounts, which includes tasks like opening and maintaining accounts, transferring funds, and ensuring compliance with regulatory updates. This role requires flexibility and effective communication skills to liaise with various partners and resolve issues efficiently.

Responsibilities

• Have proficiency in one specialization
• Adjust focus as required to provide support to your team
• Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
• Utilize effective communication skills with both internal and external partners
• Provide Regional Operations phone support
• Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
• Maintain a high standard of quality control for all incoming requests
• Liaise with custodian partners and Advisors to successfully process requests
• Review requests for clarity and /or omissions prior to submission to our custodian partners
• Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
• Remain current on trends and policy changes required by custodians due to regulatory updates
• Helps maintain accounts on the Envestnet and Orion platforms
• Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season

Skills

• Bachelor's degree in related field and 1+ years of operations/client service experience; OR High School Diploma and 5+ years of working in financial services or related field
• Have proficiency in one specialization
• Adjust focus as required to provide support to your team
• Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
• Utilize effective communication skills with both internal and external partners
• Provide Regional Operations phone support
• Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
• Maintain a high standard of quality control for all incoming requests
• Liaise with custodian partners and Advisors to successfully process requests
• Review requests for clarity and /or omissions prior to submission to our custodian partners
• Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
• Remain current on trends and policy changes required by custodians due to regulatory updates
• Helps maintain accounts on the Envestnet and Orion platforms
• Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season
• Experience working with Charles Schwab, Fidelity, or Pershing preferred
• Knowledge of CRM systems, preferably Salesforce

Benefits

• Annual cash bonus
• Comprehensive benefits package

Company Overview

Company H1B Sponsorship