**Experienced Customer Service Representative - Work from Home Orlando Opportunity**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact on our members' lives. As a Customer Service Representative, you'll play a vital role in bringing our heart to every moment of our members' health, providing personalized support and guidance to help them navigate their pharmacy benefit plans. If you're passionate about delivering heart-driven service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we invite you to join our team at arenaflex. **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the healthcare industry with our innovative approach to pharmacy benefit management. Our purpose is simple: to bring our heart to every moment of our members' health, making healthcare more personal, convenient, and affordable. At arenaflex, we're committed to empowering our colleagues to transform our culture and accelerate our ability to innovate and deliver solutions that make a real difference in people's lives. **Our Heart At Work Behaviors** Our Heart At Work Behaviors are the foundation of our company culture, guiding everything we do. We want every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors are: * **Customer Focus**: We put our members at the heart of everything we do, delivering exceptional service and support that meets their unique needs. * **Collaboration**: We work together as a team, sharing knowledge, expertise, and ideas to drive innovation and excellence. * **Innovation**: We're always looking for new ways to improve our services, processes, and technology to stay ahead of the curve. * **Accountability**: We take ownership of our work, delivering high-quality results and taking responsibility for our actions. * **Respect**: We treat each other with kindness, empathy, and respect, fostering a positive and inclusive work environment. **Job Summary** As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service and support to our members through inbound calls, emails, and other communication channels. You'll be responsible for: * **Assisting members with their pharmacy benefit plans**: You'll take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions, helping our members better understand their coverage and options. * **Providing personalized support and guidance**: You'll offer solutions to help simplify our members' healthcare experience, providing empathetic and patient support to address their unique needs. * **Upskilling and reskilling**: You'll receive training and development opportunities to upskill and reskill, enabling you to adapt to changing business needs and expand your expertise. * **Collaborating with colleagues**: You'll work closely with our team to share knowledge, expertise, and ideas, driving innovation and excellence in our services. **Requirements** To succeed in this role, you'll need: * **1 year of experience interacting with customers**: You'll have a proven track record of delivering exceptional customer service in a call center, retail, customer service environment, hospitality industry, or military experience. * **Computer proficiency in Windows-based applications**: You'll be comfortable using technology to navigate our systems and tools. * **Associates degree or equivalent experience**: A degree in a related field or equivalent experience is preferred. * **Strong customer service skills**: You'll have excellent communication, interpersonal, and problem-solving skills, with the ability to exhibit patience, empathy, and confidence. * **Reliability and compliance with scheduling standards**: You'll be able to maintain a flexible schedule, adhering to our scheduling standards and requirements. **Preferred Qualifications** * **At least 6 months of healthcare experience**: You'll have a solid understanding of the healthcare industry and its complexities. * **Ability to problem-solve in a positive, productive manner**: You'll be able to think critically and creatively, finding solutions to complex problems. * **Comfortable relating to customers in a patient, helpful way**: You'll have a genuine concern for improving the customer quality of life, providing empathetic and patient support. **Work from Home Opportunity** As a Customer Service Representative, you'll have the flexibility to work from home, provided you meet our criteria. You'll need to: * **Maintain your own internet with approved speed requirements**: You'll need to ensure your internet connection meets our minimum speed requirements. * **Have a secure workspace free from distractions**: You'll need to create a dedicated workspace that's free from distractions and interruptions. * **Successfully complete our training program**: You'll need to complete our comprehensive training program, which includes virtual training, self-paced modules, and leadership engagement. **Benefits and Perks** As a colleague at arenaflex, you'll enjoy a comprehensive benefits package, including: * **Medical, dental, and vision insurance**: We offer a range of medical, dental, and vision benefits to support your health and well-being. * **401(k) retirement savings plan**: You'll have access to our 401(k) retirement savings plan, helping you plan for your future. * **Employee Stock Purchase Plan**: You'll have the opportunity to purchase arenaflex stock at a discounted rate. * **Fully-paid term life insurance**: We offer a fully-paid term life insurance plan to eligible employees. * **Short-term and long-term disability benefits**: You'll have access to short-term and long-term disability benefits to support your income. * **Well-being programs**: We offer a range of well-being programs, including fitness classes, meditation sessions, and healthy eating initiatives. * **Education assistance**: You'll have access to education assistance programs, helping you develop new skills and advance your career. * **Free development courses**: We offer a range of free development courses, enabling you to upskill and reskill. * **CVS store discount**: You'll receive a discount on CVS store purchases. * **Discount programs with participating partners**: You'll have access to discount programs with participating partners, saving you money on everyday expenses. **Compensation** The typical pay range for this role is $17.00 - $25.65, depending on your experience, education, and geography. You'll also have the opportunity to earn bonuses and incentives based on your performance. **Application Process** To apply for this role, please follow these simple steps: 1. **Apply online**: Submit your application through our website. 2. **Take our Online Virtual Job Tryout (Interview Platform)**: You'll have the opportunity to learn more about the position and showcase your skills and experience. **Join our team at arenaflex** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we invite you to join our team at arenaflex. Apply now to become a Customer Service Representative and bring your heart to every moment of our members' health. Apply for this job