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[Remote] Work from Home Inbound Customer Service (State of Wisconsin)

Remote, USA Full-time Posted 2025-11-24

Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is seeking a flexible part-time, seasonal Inbound Customer Service Representative to join their team. The role involves maintaining positive customer relations by addressing product-related concerns, taking orders, and providing support while working from home.


Responsibilities

  • Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
  • Navigating through multiple systems and entering information using your keyboard including function keys while speaking with customers on the phone

Skills

  • Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
  • Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
  • Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
  • 8GB RAM or installed memory
  • 10GB of Free Hard Disk Space
  • Internet Download Speed: 4.0 MBPS
  • Internet Upload Speed: 2.0 MBPS
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
  • Keyboard: Function Keys (F-Keys)
  • Wired USB Headset
  • Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
  • Training Requirements (Mandatory): 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
  • Training Requirements (Mandatory): Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
  • Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS
  • Dedicated High Speed Internet: Internet Upload Speed: 5.0 MBPS
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
  • Webcams are recommended (not required)
  • Dual monitors recommended (not required)
  • Minimum monitor size of 17+ inches recommended (not required)
  • External mouse recommended (not required)

Benefits

  • Flexible schedules
  • Paid training
  • Employee discounts up to 50%
  • Booster Discount Certificates that allow employees to purchase company products for free

Company Overview

  • Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.colonybrands.com/.

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