Associate Representative - Inside Sales

Wesco is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. The Associate Representative - Inside Sales will interact with existing customers to increase sales through phone and email communication, ensuring customer satisfaction and collaborating with outside sales to meet goals.

Responsibilities

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates
• Increase orders by suggesting related items, explaining features, and checks customer’s buying history
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification
• Report industry trends, competitive pricing and customer feedback to management

Skills

• High School Degree or Equivalent required
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%
• Bachelor's degree preferred
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years)

Benefits

• Paid time off
• Medical, dental, and vision coverage
• Retirement savings plans

Company Overview