[Remote] Program Optimization Specialist

Note: The job is a remote job and is open to candidates in USA. American Express Global Business Travel is a company that inspires colleagues to make an impact through travel. They are seeking a Program Optimization Specialist to guide clients in managing travel spend and improving investment returns through consulting services.

Responsibilities

• Guide and direct the customer in an efficient, effective manner to achieve the objectives as set for the project, within the agreed timelines and associated costs
• Interact across a range of subject matters – where applicable - including sourcing and category management, expense management, stakeholder engagement and communication, and spend management
• Translate complex data into key messages and to present to internal & external stakeholders and counterparts
• Work on several smaller sized engagements to begin with and as your skills and abilities develop will transition to larger sized engagements all backed up by continual training and development
• Primary area of focus will be related to the Program Optimization practice line, which spans Travel Policy, Traveler Behavior Analytics and Optimization, as well as Change Management strategy development and delivery

Skills

• Self-starter with experience in client facing environment
• Collaborative, energetic, flexible and can-do attitude
• Analytically minded, understands data with ease and is comfortable in its manipulation to draw insights and conclusions
• Can multi-task easily and manage competing priorities
• Ability to solve problems with quantitative thinking
• Exceptional interpersonal skills, listening ability and written presentation skills
• Ability to deal with ambiguity and present/discuss work results in a compelling manner
• Ability to maintain current programs as well as be creative in finding new opportunities for efficiency and savings in an established program
• Develops hypotheses and identifies data to evaluate based on client needs as well as industry trends and subject matter expert observations
• Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement
• Strong innovative mindset
• Understanding of both TMC travel data and supplier/third party data (Air/Hotel/Car rental supplier, Corporate Card, Expense, etc.)
• Familiarity with data visualization tools and reporting (i.e., Tableau, Microsoft Office)
• Ability to accommodate occasional client travel up to 10%
• Relevant travel experience, such as procurement, strategic sourcing, etc
• Experience interacting effectively with people at all levels within a team or client organization
• Consulting, project management, analytic and travel/air/hotel industry experience

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

Company Overview

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