Operations Coordinator

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution. The Operations Coordinator will support the onboarding and growth of merchant partners by managing training and ensuring long-term success, driving product adoption and usage across platform accounts.

Responsibilities

• Conduct online onboarding and training sessions for platform merchant partners
• Drive usage and success across both producing and non-producing accounts
• Build and maintain strong merchant relationships through consistent communication to drive platform adoption
• Monitor operational performance to ensure partner expectations and company goals are met
• Coordinate and manage operational, technical, and project-related tasks to ensure timely and successful execution
• Support the Operations Manager with day-to-day coordination and operational management

Skills

• Excellent verbal and written communication skills, with the ability to lead training sessions
• Strong technical skills and comfort working with platforms, tools, and systems
• Strong interpersonal skills and a collaborative mindset
• Highly organized, detail-oriented, and able to manage multiple priorities
• Self-motivated, proactive, and comfortable working in a fast-paced environment
• Experience working with external partners, clients, or accounts preferred
• Proficient in Google Suite; Salesforce experience preferred
• Experience in operations, onboarding, customer success, or account support is a plus

Benefits

• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Commuter Benefits

Company Overview

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