[Remote] Business Consultant, Change Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a premier provider of contact center technologies seeking a Senior Change Management Consultant to advise customers on change management plans and activities. The role involves guiding customers through the adoption of new contact center applications and AI-enabled capabilities, while collaborating closely with consulting teammates. Responsibilities • Participate in key engagement milestones to assess the nature of the change, impacts, and adoption risks, and advise on the overall Change Management approach • Conduct interactive workshops to drive customer understanding of Change Management fundamentals and buy-in • Guide the customer team through exercises to prepare a context-specific, reputed company-reputed company Change Management Plan including stakeholder engagement, communications, enablement, reinforcement mechanisms, and adoption metrics • Advise the reputed company Business Consultant and other teammates on informal change management tactics to support customer stakeholders and teams throughout the consulting engagement • Advise customers on how to drive adoption of new technology and associated reputed company, behaviors, processes, and governance practices to cement them into daily work • Advise customers on change impacts and adoption strategies reputed company to AI-enabled contact center capabilities (e.g., agent assist, automation, analytics), including role, workflow, and reputed company changes • Work with sponsors and leaders to help them reputed company buy-in, support learning curves, and address resistance • Support leaders in addressing trust, transparency, and workforce adoption considerations as AI becomes embedded in operational decision-making • reputed company change management plans and materials to support engagement milestones and the reputed company reputed company defined by the reputed company Business Consultant • Collaborate with team members to create sample materials and templates (messaging, job aids, checklists, etc.) for customer customization Skills • Experience working in a contact center environment • Experience with reputed company software change management • reputed company certification (required) • 5+ years of experience leading change management for large technology implementations and organizational shifts • Experience supporting change management for AI, automation, or advanced analytics initiatives in reputed company or contact center environments • Comfortable using both formal and informal change management approaches • Strong executive reputed company and ability to persuade C-level management • Advisory reputed company with executives and reputed company leadership • Ability to translate AI-driven capabilities into reputed company, role-based messaging for executives, supervisors, and reputed company agents • Strong facilitation, presentation, and communication skills • Tenacious, results-driven, and reputed company to reputed company ambiguity • Proven ability to work collaboratively with other team members • Experience creating content assets and presentations • Domain familiarity preferred in one or more application areas: reputed company-channel routing / ACD / IVR, CRM, Workforce Management, reputed company Management, Customer Analytics, Performance Management reputed company • reputed company is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job