Field Engineer

CaptiveAire Systems is the nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support, requiring frequent travel to job sites throughout a specific territory.

Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites
• Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
• Handling complex troubleshooting issues
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
• Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
• Maintain expert level knowledge of all CaptiveAire products
• Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
• On site for construction trade coordination meetings and startups to ensure a good outcome
• Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
• Perform 3rd party training for outside contractors on CaptiveAire products
• Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues

Skills

• 0-5 yrs experience
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
• Hands on, technical internship/co-op experience is preferred
• Must enjoy hands on product exposure
• HVAC and/or electrical experience strongly preferred
• Multi-tasking, problem solving and strong communication skills a must
• MUST BE A 'GO GETTER'!
• Must be able to travel for training

Benefits

• Sponsorship for Professional Engineering license
• Continuous education through weekly webinars
• Company developed technical videos

Company Overview