Loan Servicing Team Member I, Full Time, Hybrid Marlborough MA

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across all 50 states. They are seeking a Loan Servicing Team Member I to assist with various loan servicing processes and provide support to members and staff, while achieving departmental performance goals.

Responsibilities

• Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, Avaya Phone System
• Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
• Have a comprehensive and working knowledge of the Balance Transfer Program
• Process the following work within service level:
• Pega Emails
• Loan Servicing Mail
• Service Requests: Loan Payment Correction, Amend a Note (Rate and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (all Loan Services Letters)
• Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection
• Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated
• Third party auto loan payoff checks
• Third Party Lien Releases
• Complete training courses within established guidelines
• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Perform other job-related duties as assigned

Skills

• Six months to one year of related experience, financial institutions preferred
• Prior customer service experience
• Basic PC skills

Company Overview