Spanish-English Bilingual Healthcare Customer S...

<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Your potential has a place here with TTEC’s award-winning employment experience. As a <strong>Bilingual Healthcare Customer Service Representative – Spanish-English </strong>working r<strong>emotely in California</strong>, you’ll be a part of bringing humanity to business. #experienceTTEC</span></span></p> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!</span></span></p> <p style="font-family: Arial;"><strong><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">What You’ll be Doing</span></span></strong></p> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  </span></span></p> <p style="font-family: Arial;"><strong><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">During a Typical Day, You’ll</span></span></strong></p> <ul> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Answer incoming communications from customers</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Conduct research to provide answers for customers to resolve their issues</span></span></li> </ul> <p style="font-family: Arial;"><strong><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">What You Bring to the Role</span></span></strong></p> <ul> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Bilingual in English and Spanish</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">6 months or more of customer services experience</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">High school diploma or equivalent</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Recognize, apply and explain your product or service knowledge</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Computer experience</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">High speed internet connection (>25mbps).</span></span></li> </ul> <p style="font-family: Arial;"><strong><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">What You Can Expect</span></span></strong></p> <ul> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Supportive of your career and professional development</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">An inclusive culture and community minded organization where giving back is encouraged</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">A global team of curious lifelong learners guided by our company values</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Base wage starting at $18.15 plus performance bonus opportunities</span></span></li> <li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.</span></span></li> </ul> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Visit <a target="_blank" rel="noreferrer noopener" href="https://www.ttecjobs.com/en/us-employee-benefits" class="PrimaryLink HighlightSol HighlightSol--core LinkBase" style="background-color: rgb(249, 248, 248); color: rgb(63, 106, 196); cursor: pointer; text-decoration: none solid; fill: rgb(63, 106, 196); font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap;">https://www.ttecjobs.com/en/us-employee-benefits</a> for more information.</span></span></p> <p style="font-family: Arial;"><strong><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">A Bit More About Your Role</span></span></strong></p> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.</span></span></p> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.</span></span></p> <p style="font-family: Arial;"><strong><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">About TTEC</span></span></strong></p> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.</span></span></p> <p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</span></span></p>