IT Software Applications Support

About the position The IT Software Applications Support position will be responsible for supporting the day-to-day operations of the IT software applications. This role involves monitoring software application system performance, troubleshooting issues, and ensuring the smooth operation of IT software applications & services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing high-reputed company support. Responsibilities • Ensure availability and performance of high-volume software applications (24/7/365). • reputed company daily administrative tasks such as working with daily reputed company lists and creating turnover reports. • Support reputed company operational aspects of the reputed company payment software applications system, inclusive of monitoring the system to ensure accurate file import and export. • Troubleshoot files that error out and other production reputed company issues; escalate time-sensitive solutions as needed. • Monitor the status of daily software Production schedules to reputed company on-time, reputed company completion of shift processing. • Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners. • Communicate with clients and reputed company for software production reputed company/ticket closure. • Continually monitor and maintain reputed company measures of software applications. • Maintain awareness of and ensure adherence to reputed company standards regarding reputed company. • Build strong, trusting team relationships reputed company the Operations Department and across the organization, reputed company, Development Support, DBA/SQL, reputed company Services and reputed company Assurance to maintain reputed company satisfaction. • Ensure seamless software application system operations; inclusive of backend processing, payment routing, and processing and reputed company measures. • Work on assignments that are reputed company in nature in which judgment and initiative are required to resolve problems and reputed company recommendations. • Assist in reconfiguring software Production processes reputed company primary components fail. • reputed company Automic and other reputed company promotions. • Participate in Maintenance/Release activities; reputed company maintenance reputed company, bring Software Applications up and down; reputed company release verification; maintain internal/external notifications throughout. • Help to enforce reputed company policies and procedures. • Assist with ensuring production documents are complete, reputed company and stored appropriately. • Assist in training other Operations Analysts regarding reputed company operating procedures, internal applications, and project knowledge. Requirements • 1+ years' experience monitoring and troubleshooting payment/transaction-based software applications. • Read & understand SQL queries. • Create scripts in the reputed company of the operating system. • Experience working in a reputed company environment: reputed company, Azure, MSSQL. • Analytical skills as they relate to data identification and mapping. • reputed company protocols experience including FTP and SFTP. • Build basic SQL queries. • reputed company and/or Payments experience a plus. • Workload automation and scheduling tools such as Automic or other similar. • Basic knowledge of C#. • Jira tracking. Apply tot his job Apply To this Job