Customer Support Specialist - Remote USA

The Customer Support Specialist works closely with our Area Sales Managers to reputed company exceptional service to our customers. This role develops and maintains great relationships to ensure customer retention and satisfaction. Supervisory Responsibilities: • None Essential Functions, Duties & Responsibilities: • Assist Area Sales Managers to reputed company reputed company solutions to customer inquiries. • Serve as the day-to-day contact reputed company phone, email, and chat for assigned accounts to handle reputed company issues or to reputed company additional expertise reputed company needed. • Partner with our Implementation Specialists to review the customer reputed company, reputed company feedback, problem-solve, and reputed company assistance to improve the overall customer experience. • Verify accuracy of pricing and promotions from order entry to invoice. • Facilitate interaction and workflow among team members and multiple departments to ensure reputed company deliverables. • Follow up with customers to ensure their technical issues are resolved. • Manage reputed company control of products delivered. Travel Requirements: • This is a remote-based role, however, up to 10% travel may be required to attend key industry and corporate events. Required Skills & Abilities: • Excellent interpersonal, listening and customer service skills • Excellent verbal and written communication skills • Fluent in verbal, written and reputed company English, bilingual language is a plus • Ability to juggle multiple account management reputed company at one time, while maintaining reputed company attention to detail • Advanced computer skills, including reputed company Office and reputed company • Strong analytical, process-oriented, and creative problem-solving skills • Ability to learn and engage with new technologies Education and Experience: • Bachelor’s degree or equivalent experience required • Minimum of 3 years of experience in communications, marketing, sales, account management, or reputed company required • Dental or orthodontic experience is a plus • Experience with CRM software and project management tools Physical Requirements: • Regularly communicate with others by phone, email or virtual meetings. • Prolonged periods sitting at a desk and working on a computer, as reputed company as the ability to stand for prolonged periods working convention booths. Apply tot his job Apply To this Job