[Remote] GROW Customer Service Manager

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals discover opportunities in their field. They are seeking a Customer Service Manager to build and manage relationships with school and district leaders while ensuring the successful implementation of GROW programs.

Responsibilities

• Build and manage relationships with school and district leaders to ensure successful implementation of GROW programs
• Collaborate with internal teams to support program execution, track deliverables, and monitor key performance indicators
• Lead onboarding sessions for educators, providing training on program expectations and platform usage
• Serve as a feedback loop between field teams and internal departments, escalating customer needs appropriately
• Prepare and deliver regular progress updates and insights to district and site-level stakeholders

Skills

• 1-2 years of experience in a Customer Success role within a SaaS company or high-growth B2B environment
• Strong data-driven decision-making skills
• Excellent written and verbal communication skills
• Proven ability to build relationships with customers and stakeholders
• Willingness to travel 35%-40% of the time
• Experience working within the education sector or with educational technology
• Familiarity with project management tools such as Asana, Airtable, or Notion
• Strong organizational skills and ability to manage multiple tasks efficiently

Benefits

• Comprehensive and competitive compensation package, including health benefits, retirement plan, and stock options
• Generous paid parental leave and unlimited access to tutoring and educational support for children of employees
• 4 extra weeks off each year, including statutory holidays and special company days

Company Overview