[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to their various clients. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience.

Responsibilities

• Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions
• Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction
• Provide accurate answers to customer questions and provide timely, effective solutions
• Resolve customer issues or concerns, ensuring a satisfactory resolution
• Maintain up-to-date records of calls including actions taken and follow-up requirements
• Ensure confidentiality and privacy during all phone interactions
• Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner
• Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues
• Collaborate with team members to resolve complex customer issues and ensure customer needs are met
• Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable

Skills

• High School Diploma or GED
• Strong communication skills
• Strong customer service skills
• Strong problem-solving skills
• Strong computer skills
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to pass a background check
• Strong internet connection due to the remote nature of this role
• Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable
• Fluently bilingual in Spanish
• Previous experience as a Customer Service Representative
• License(s) in Insurance, Healthcare, and/or Finance
• Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only)

Benefits

• Comprehensive healthcare
• 401(k)
• Paid time off
• Flexible spending accounts
• Professional development reimbursement
• Other benefits for you and your family

Company Overview