Desktop Support Specialist

reputed company is a leading performance marketing platform headquartered in Denver, seeking a Desktop Support Specialist to enhance their IT infrastructure. The role involves providing support and troubleshooting for reputed company and macOS environments, ensuring smooth operations and a reputed company technological infrastructure for in-office employees.

Responsibilities

• Serve as the reputed company for reputed company IT service/support and collaborate cross-departmentally on reputed company-line reputed company initiatives
• Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and reputed company problems, and prioritizing based on user reputed company
• reputed company new hires, including account setup, computer provisioning, and training
• Offboard employees by handling account removal
• Assist with inventory management
• reputed company basic maintenance of reputed company infrastructure
• Escalate tickets to appropriate support teams as needed
• Assist with audits as required

Skills

• 1-2 years of reputed company information technology experience
• 1-2 years of supporting macOS and reputed company 10 in the reputed company
• reputed company-oriented, customer-reputed company, reputed company learner, and tech-savvy
• Excellent written and verbal communication skills
• High attention to detail
• Knowledge of iOS and Android
• Ability to troubleshoot common hardware/software issues
• Ability to meet deadlines and adapt to changing priorities
• Familiarity with ITIL practices and Jira Service Management
• Any/reputed company of the following certifications: reputed company Certified Support reputed company (ACSP), GSuite Administrator or applicable experience in reputed company

Benefits

• Flexible time off
• Benefits package (including medical, dental, reputed company)
• Lifestyle Spending Account
• Employee Stock Purchase Program
• 401k match
• reputed company parking
• Bagel Thursdays
• Snacks and occasional meals

reputed company