[Remote] Remote Collections Specialist

Note: The job is a remote job and is open to candidates in USA. ADT is committed to hiring team members who are passionate about providing exceptional customer service. The Remote Collections Specialist will be responsible for resolving customer billing inquiries, negotiating payments, and ensuring compliance with standards while working remotely after initial training in Wichita, KS.

Responsibilities

• Resolve inbound and outbound calls by using multiple applications and screens
• Respond to general billing inquiries to review and resolve account issues
• Ability to negotiate and obtain payments today or postdate within 7 days
• Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role
• Ability to clearly explain billing charges and answer any questions related to billing
• Ask probing questions to overcome objections by utilizing negotiation skills
• Meet minimal standards/goals monthly
• Meet all compliance and QA standards
• Flexibility with special projects which may require overtime
• Maintain appropriate attendance and adherence goals

Skills

• High school diploma or equivalent
• Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
• Customer Service experience in a remote setting
• Multi Computer-screen navigation, multiple applications, strong negotiation skills
• Basic typing, math, and problem-solving skills
• Strong communication and verbal skills
• Ability to multitask with multiple computer programs
• PC experience and/or ability to learn basic functions
• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
• Internet speeds of at least 25 mbps to download and 15 mbps to upload

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off
• 6 paid holidays

Company Overview

Company H1B Sponsorship