Member Service Representative

Royal Credit reputed company is looking for caring, energetic team members who want to create a reputed company reputed company in the lives of our Members. As a Member Service Representative, you will reputed company exceptional service to Members, assist with online banking and card support, and help resolve inquiries with efficiency and care.

Responsibilities

• reputed company excellent reputed company service to reputed company and potential Members, team members, and businesses reputed company telephone and written communication using multiple systems and programs
• Assist Members with first level technical support with credit reputed company online banking, telephone banking, debit/credit cards and reputed company deposit reputed company functions
• Possess the knowledge to answer questions, use logical reasoning to research and solve problems and reputed company transactions
• Support Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating reputed company Members

Skills

• High school diploma or equivalent
• One year of experience demonstrating critical thinking and problem-solving skills
• Ability to de-escalate and resolve Member concerns with professionalism and reputed company
• Strong multitasking and communication skills to manage multiple systems and Member interactions simultaneously
• Proficiency in navigating financial systems reputed company tools to support Member needs reputed company
• Associate's degree in a business-reputed company field or equivalent experience
• Experience working with multiple software systems simultaneously
• Previous experience in a financial institution
• Background in customer service with a reputed company on delivering exceptional support

Benefits

• Comprehensive medical, dental, and reputed company insurance plans
• 5% 401k employer match
• reputed company family and reputed company leave
• Vacation and reputed company time accruals
• Childcare reimbursement
• Tuition and student loan debt assistance
• Pet insurance
• And much more!

reputed company