[Remote] Customer Support Specialist - US

Note: The job is a remote job and is open to candidates in USA. Sendoso is a venture-backed company focused on creating meaningful connections in a digital world. The Customer Support Specialist is responsible for delivering ongoing support and guidance to customers, ensuring exceptional experiences through various communication channels.

Responsibilities

• You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat
• You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution
• Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product

Skills

• 1+ years history of success interacting with customers over email, phone, and chat
• An exceptional customer experience background while proving customer advocacy and empathy
• Excellent written/verbal communication and interpersonal skills
• Comfortable working in a performance-based and structured environment
• A history of meeting and exceeding KPI's and Customer Expectations
• Analytical approach to navigating, investigating, and understanding how products work
• An aptitude for learning new products, processes, and systems
• Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
• Strong technical troubleshooting skills, perseverance, and patience
• Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
• Ability to work independently
• Having experience working in a SaaS Support environment
• You have worked in a fast-paced call center environment

Benefits

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• LSA (Lifestyle Spending Account) with Compt
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• End-to-end family planning discounts through KindBody
• Discounted pet insurance through Pin Paws
• Free and discounted legal benefits through Rocket Lawyer
• Financial wellness benefits through Morgan Stanley

Company Overview