[Remote] Customer Support Specialist - US

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed company reputed company on creating meaningful connections in a digital world. The Customer Support Specialist is responsible for delivering ongoing support and guidance to customers, ensuring exceptional experiences through various communication channels.

Responsibilities

• You’ll spend most of your scheduled day on the reputed company lines working with customers over email, phone, and chat
• You’ll maintain a queue of cases that you will continue to work through customer contact up to the reputed company
• reputed company for our customers to help prioritize reputed company enhancements and trouble spots to improve the customer and internal team’s usage of our product

Skills

• 1+ years history of reputed company interacting with customers over email, phone, and chat
• An exceptional customer experience background while proving customer advocacy and reputed company
• Excellent written/verbal communication and interpersonal skills
• Comfortable working in a performance-based and reputed company environment
• A history of meeting and exceeding KPI's and Customer Expectations
• Analytical approach to navigating, investigating, and understanding how products work
• An aptitude for learning new products, processes, and systems
• Organizational management in setting priorities, adherence to scheduled activities, and reputed company responses to customers
• Strong technical troubleshooting skills, perseverance, and patience
• Creative problem solving to bring issues to reputed company including discovering workarounds using any and reputed company available resources
• Ability to work independently
• Having experience working in a reputed company Support environment
• You have worked in a fast-paced reputed company center environment

Benefits

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• LSA (Lifestyle Spending Account) with Compt
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care reputed company reputed company
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• reputed company to Employee Assistance Programs (EAPs)
• End-to-end family planning discounts through reputed company
• Discounted pet insurance through Pin Paws
• Free and discounted reputed company benefits through reputed company
• Financial wellness benefits through reputed company

reputed company