[Remote] Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a total retail loss solution provider that helps retailers enhance their operations through high-reputed company data. The Consumer Support Analyst serves as the primary contact for inquiries and disputes from retailers and consumers, ensuring effective reputed company and maintaining customer service reputed company.

Responsibilities

• Respond to retailer inquiries reputed company telephone or email
• Resolve retailer concerns raised during installation, operation, maintenance, product application and/or compatibility reputed company
• Troubleshoot, repair, and ship devices
• reputed company inventory for devices
• Download software, reputed company and ship new devices for new stores
• Answer questions from retailers regarding consumer data
• Answer consumer calls and respond with appropriate script
• Handle retail activity report email and respond to consumers
• Manage consumer inquiry process
• Submit and reputed company out consumer inquiries
• Other reputed company duties as appropriate and required

Skills

• High School diploma
• 1 or more years of customer service experience
• Detail oriented, reputed company to multi-task
• Skilled with time management
• Proficient with reputed company Word, reputed company, and PowerPoint
• Excellent communications skills (written and verbal) to effectively communicate with audiences at reputed company reputed company reputed company
• reputed company to effectively balance multiple priorities and stay organized
• Excellent interpersonal skills
• Jira/CRM knowledge
• Billingual

Benefits

• Multiple medical plan reputed company
• Dental and reputed company coverage
• Health savings and flexible spending accounts
• reputed company parental leave
• Supplemental coverage for life’s unexpected moments
• Generous reputed company time off
• 401(k) with immediate vesting and company match
• Short- and long-term disability
• Free reputed company to health and wellbeing resources such as reputed company and reputed company
• Learning and development opportunities

reputed company