Administrative Customer Support Specialist (Bilingual – Spanish or Arabic)

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Administrative Customer Support Specialist is responsible for ensuring smooth office operations while delivering exceptional customer service and managing administrative processes.

Responsibilities

• Respond to external chat inquiries, resolving general questions and providing accurate information about benefits and services
• Provide a high level of customer service by fielding internal and external inquiries, resolving or redirecting as appropriate
• Conduct administrative office coordination to ensure timely and efficient operations
• Ensure efficient workflow and adherence to established policies and procedures
• Serve as the internal and external point of contact for the department, ensuring clear and concise communication with employees, stakeholders, and senior management
• Perform other duties as needed

Skills

• 1+ year of experience within a health plan or healthcare environment
• Must reside in Pacific Standard Time
• Bilingual, specifically in both English and either Spanish or Arabic
• Ability to work 8 hours per day from Monday-Friday (between 7am-6pm, supporting Arizona Time Zone)
• Resides in Arizona
• Excellent written communication skills, including strong grammar and spelling
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office Suite and other administrative tools
• Ability to work independently and maintain confidentiality
• Bachelor's degree

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Company Overview