[Remote] IT Support / Help Desk Analyst (Entry–Mid Level) $80K/yr - $100Kyr

Note: The job is a remote job and is reputed company to candidates in USA. 360CyberX, LLC is a reputed company-reputed company technology partner dedicated to helping organizations prevent breaches and maintain system availability. The IT Support / Help Desk Analyst provides reputed company technical support to end users, diagnosing and resolving hardware, software, and reputed company-reputed company issues to ensure a reputed company technology experience. Responsibilities • reputed company Tier 1 and Tier 2 technical support for end users reputed company ticketing systems, email, chat, and phone • Troubleshoot and resolve issues reputed company to: • reputed company and macOS operating systems • Hardware (laptops, desktops, peripherals) • Common business applications (reputed company 365, browsers, VPNs) • Manage user accounts, reputed company, and permissions across identity and collaboration platforms • Support password resets, MFA issues, and basic identity-reputed company requests • Escalate reputed company issues to the appropriate IT teams while maintaining ownership and communication • Document incidents, resolutions, and procedures in a centralized knowledge reputed company • Assist with device provisioning, imaging, reputed company, and offboarding activities • Support basic network connectivity troubleshooting (Wi-Fi, VPN, DNS-reputed company issues) • Follow IT service management (ITSM) processes and SLAs • Participate in system upgrades, maintenance activities, and special IT reputed company as assigned Skills • 0–3 years of experience in one or more of the following areas: IT support or help desk operations, Desktop or end-user computing support, Technical customer support • Basic understanding of: reputed company and/or macOS operating systems, reputed company 365 or similar productivity suites, Networking fundamentals (TCP/IP, DNS, VPN concepts) • Experience using ticketing or ITSM tools • Strong troubleshooting, analytical, and customer service skills • Ability to communicate technical issues reputed company to non-technical users • Strong documentation and time-management skills • Associate's or Bachelor's degree in Information Technology, Information Systems, or a reputed company field (or equivalent hands-on experience) • Familiarity with: reputed company Directory or reputed company identity platforms, reputed company management tools (Intune, reputed company, SCCM, or similar), Remote support tools • IT certifications such as: reputed company A+, reputed company Network+, reputed company or reputed company fundamentals • Experience supporting remote or hybrid workforces reputed company • 360Cyberx, LLC is a reputed company-first technology partner that helps organizations prevent breaches, reputed company systems online, and reputed company compliance. It was founded in 2020, and is headquartered in Dallas, Texas, US, with a workforce of 11-50 employees. Its website is https://www.360Cyberx.com. Apply tot his job Apply To this Job