Experienced Customer Service Specialist for Government and Corporate Affairs – Air Travel Solutions and Client Relations
Welcome to arenaflex: Where Careers Take Flight
Imagine a career where every day is an opportunity to explore new horizons, grow professionally, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our dynamic team, you'll embark on a journey of discovery, tackling challenges with flexibility and grace, learning new skills, and advancing your career while having the time of your life. Our commitment to inclusion and diversity creates a workplace where everyone can thrive, and we invite you to join our family and experience the freedom to be yourself.
About the Role: Specialist, Government and Corporate Affairs Customer Service
This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Specialist, Government and Corporate Affairs Customer Service, you will play a vital role in promoting and selling air travel, resolving customer problems, and providing exceptional service to our clients. Your expertise and passion for customer service will be the driving force behind our success, and we're looking for someone who shares our commitment to excellence and customer satisfaction.
Key Responsibilities:
- Promote and sell air travel on arenaflex, ensuring that our clients receive the best possible experience
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with precision and attention to detail
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating empathy and understanding
- Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing timely updates and solutions
- Communicate new rules, policies, and procedures that would affect the customer, ensuring that our clients are always informed and up-to-date
Qualifications and Skills:
To succeed in this role, you'll need a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service and work effectively in a fast-paced environment.
Essential Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training
- Ability to demonstrate excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE or similar systems
- Ability to be resourceful and creative in immediate problem resolution, thinking on your feet and finding solutions that meet our clients' needs
- Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable in a dynamic environment
- Satisfactory attendance required, as our clients rely on us to be available and responsive to their needs
Preferred Qualifications:
- Previous experience in customer service, sales, or a related field, with a proven track record of success and customer satisfaction
- Advanced knowledge of air travel industry practices, policies, and procedures
- Experience working with government and corporate clients, understanding their unique needs and requirements
- Strong communication and interpersonal skills, with the ability to build relationships and trust with our clients
Career Growth and Development:
Work Environment and Company Culture:
At arenaflex, we pride ourselves on our inclusive and diverse workplace culture. Our team members are our greatest asset, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute. We believe that our differences are what make us stronger, and we're committed to fostering a culture of belonging, empathy, and understanding. As a member of our team, you'll be part of a dynamic and supportive community that's dedicated to making a positive impact on the world.
Compensation, Perks, and Benefits:
As a valued member of the arenaflex team, you'll enjoy a comprehensive range of benefits, including:
- Travel perks: Explore the world with discounted travel rates and experience the freedom to travel
- Health benefits: Access to medical, dental, prescription, and vision benefits, as well as wellness programs and virtual doctor visits
- 401(k) program: Save for your future with our employer-matched retirement plan
- Wellness programs: Take advantage of our fitness classes, mental health resources, and employee assistance programs
- Professional development opportunities: Enhance your skills and knowledge with our training and development programs
Conclusion:
If you're passionate about customer service, air travel, and working in a dynamic environment, we invite you to join the arenaflex team as a Specialist, Government and Corporate Affairs Customer Service. This is an exciting opportunity to be part of a leading organization, work with a talented team, and contribute to our mission of providing exceptional service to our clients. Apply now and take the first step towards a rewarding and challenging career with arenaflex. We can't wait to welcome you on board!
Apply for this job