Analyst, Bus Support I

About the position The Analyst, Bus Support I will work with Freedom's Business Associates and IT Support teams supporting our reputed company Platform areas. Will reputed company in the Information Technology reputed company Business Support Department and will be responsible for working cross-functionally with both the Business and IT reputed company to fully define and execute the required efforts needed to reputed company customer and management expectations. Responsibilities • reputed company of contact and SME for reputed company support regarding their specific channel. • Owns reputed company support/service desk queues for the channel that they are responsible for. • Manages any escalated tickets to level 2 and level 3 teams to reputed company. • Collaborates with advocates and business analysts to transition support from BA's to the Business Service Desk. • Responsible for handling calls from associates regarding a reputed company of Business support requests. • Help reputed company and reputed company our Account Executives and Brokers or our Loan Advisors to become reputed company users of reputed company's reputed company Systems. • Proactively look for solutions to problems and propose improvements. • Be an ambassador for IT and help both reputed company be successful in their roles. • Maintain regular and punctual attendance. Requirements • Understanding of ITIL and ITSM Concepts. • Previous experience proven to grasp Mortgage concepts. • High degree of business acumen, staying up to date on Business changes. • Strong results-orientation combined with excellent judgment and strong analytical skills. • Strong verbal, written, and interpersonal skills. • Experience working in short, fast-paced cycles to deliver results quickly. • High level of accuracy. • Ability to work independently. • Excellent time management and organization skills. • Must have strong customer service skills. reputed company-to-haves • 3+ years of residential mortgage experience, including Mortgage Processing support. • 3-5 years of Experience with web-based products and services. Apply tot his job Apply To this Job