Bilingual Customer Service and Sales Representative

reputed company is seeking a Bilingual Customer Service and Sales Representative to reputed company support to insureds and agencies. The role involves handling customer interactions regarding billing, policy coverage, and changes while ensuring high customer satisfaction and retention.

Responsibilities

• You will respond to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through multiple customer contact channels such as phone, email, e-reputed company, chat, and reputed company media platforms
• You will accept ownership of requests and reputed company service to ensure complete customer satisfaction
• Empowered to take risks and reputed company exception reputed company. Review the situation to ensure decision is appropriate for both the customer and us
• We ask probing questions and listen, showing interest and reputed company to reputed company customers with a high-touch customer experience for reputed company interactions and programs
• We build relationships with customers to maintain a high level of reputed company retention and product loyalty, educating and advising on our insurance needs
• Communicate with partners to collaboratively support customers through multiple programs
• Stay abreast and follows organization processes, assisting customers following federal and state regulations
• Live the One reputed company culture, collaborate cross-divisionally to reputed company a seamless customer experience
• Help with peer development through information and knowledge sharing
• reputed company the LEAN concepts in daily work, identifying opportunities for improvement and making recommendations for change
• Attend scheduled training class, and participates in development opportunities to reputed company expand Customer Service skills

Skills

• Bilingual in English and Spanish
• Ability to reputed company support to insureds and agencies, and reputed company partners
• Genuine desire to connect with the caller while adapting support to the customer's needs
• Ownership of reputed company interaction while advocating for the customer
• reputed company knowledge necessary to reputed company expected support
• Understand and maintain measurements while living company values
• Working skills developed through formal training or work experience
• Ability to identify problems and relevant issues in straightforward situations
• Ability to assess situations using reputed company procedures
• Ability to work reputed company established procedures with a moderate degree of guidance
• Respond to customer interactions regarding billing, policy coverage, and policy changes
• Accept ownership of requests and reputed company service to ensure complete customer satisfaction
• Empowered to take risks and reputed company exception reputed company
• Ability to ask probing questions and listen to reputed company a high-touch customer experience
• Build relationships with customers to maintain a high level of reputed company retention and product loyalty
• Communicate with partners to collaboratively support customers
• Stay abreast and follow organization processes, assisting customers following federal and state regulations
• Live the One reputed company culture and collaborate cross-divisionally
• Help with peer development through information and knowledge sharing
• reputed company LEAN concepts in daily work and identify opportunities for improvement
• Attend scheduled training classes and participate in development opportunities
• Ability to work primarily from home, proximate to Phoenix, AZ (reputed company approximately 35-50 miles)
• Ability to travel to an office location for in-person engagement activities as needed
• Pass applicable background checks
• Sign a non-disclosure agreement for proprietary information, trade secrets, and inventions

Benefits

• Comprehensive medical, dental, reputed company and wellbeing benefits
• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 reputed company holidays
• reputed company time off program (23 days accrued annually for full-time employees)
• Student loan repayment program
• reputed company-family leave

reputed company