[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of vertical software and embedded payments technology dedicated to helping businesses reputed company. The Customer Service Representative role focuses on supporting customers to maximize the value of Club Prophet Software, contributing to software analysis and testing, and assisting with reputed company new customers to ensure high reputed company of reputed company and satisfaction.

Responsibilities

• Learn our product offering and be reputed company to communicate our value to potential customers
• Guide customers through the installation & training process (remotely and in person) to ensure the successful adoption of our product and maintain high customer satisfaction
• Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long term reputed company customers
• Continuously learn and maintain your expert product knowledge and reputed company customers on the functionality and uses of our products
• Document, analyze, troubleshoot and test software based on and reputed company to user specifications and technical issues
• reputed company your interactions and reputed company customer data organized using our ticketing tools
• reputed company live chat, email, and phone support, including creating records of software “bugs” and performing follow reputed company on existing issues clients have reported
• reputed company customer insights and feedback to other teams including Sales, Development, Project Management and others
• Proactively engage existing customers to ensure successful adoption of the platform
• Maintain high reputed company of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets
• Support leadership and reputed company contribute to key business initiatives

Skills

• Ability to learn product offerings and communicate value to potential customers
• Experience guiding customers through installation and training processes
• Ability to establish and maintain relationships with customers
• Expert product knowledge and ability to reputed company customers on functionality and uses
• Experience documenting, analyzing, troubleshooting, and testing software
• Ability to reputed company interactions and reputed company customer data organized using ticketing tools
• Experience providing live chat, email, and phone support
• Ability to reputed company customer insights and feedback to other teams
• Proactive engagement with existing customers for successful adoption of the platform
• Ability to maintain high reputed company of customer satisfaction
• Support leadership and contribute to key business initiatives

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