Microsoft 365 Support Specialist

Moog Inc. is a performance culture that empowers people to achieve great things. They are looking for a Microsoft 365 Support Specialist to join their Applications Development Team, responsible for providing support for Microsoft 365 applications and troubleshooting various technical issues.

Responsibilities

• Diagnose and troubleshoot service issues related to email, including mail flow, mailbox management, and security
• Perform regular maintenance and updates to ensure optimal performance and security
• Assist with migration projects and integration with other systems
• Provide support for Teams-related issues, including chat, meetings, and collaboration tools
• Manage Teams policies, configurations, and user permissions
• Troubleshoot connectivity and performance issues
• Administer and support SharePoint Online environments, including site collections, permissions, and workflows
• Assist users with SharePoint functionality and best practices
• Perform regular maintenance and updates to ensure optimal performance and security
• Monitor and respond to support tickets in a timely manner
• Provide training and guidance to end-users on M365 tools and features
• Collaborate with other IT teams to resolve complex issues and implement new solutions
• Stay up to date with the latest M365 features and updates

Skills

• An associates degree in IT, or related field, with working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to troubleshoot common issues and provide user support
• Equivalent professional experience may be considered in lieu of a formal degree
• Must be willing to provide top notch service to internal customers, working patiently to reach efficient technical solutions and support
• Familiarity with PowerShell, Active Directory, and Microsoft 365 Admin Center, is a plus
• Previous IT support or helpdesk experience is a plus

Benefits

• Great compensation package
• Annual profit sharing
• Matching 401k
• Ability to participate in Employee Stock Purchase Plan
• Flexible Spending and Health Savings Accounts
• Flexible paid time off
• Holidays and parental leave program
• Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
• Tuition Assistance
• Mentorship and coaching opportunities
• Leadership development and other personal growth programs
• Employee Resource Groups
• Cultural events, and celebrations

Company Overview

Company H1B Sponsorship