[Remote] Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, part of reputed company, is dedicated to accelerating reputed company breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to assist with patient billing inquiries, providing exemplary customer experiences through effective communication and problem-solving.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a reputed company training program

Skills

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Ability to work and learn in a fast-paced environment
• Attention to detail
• reputed company successfully in reputed company environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• reputed company-Numeric data entry proficiency
• Excellent communication skills
• Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
• Dedicated area to reputed company duties without interference; will be reputed company environment with reputed company breaks
• Ability to manage time and tasks independently while maintaining productivity
• Previous work in medical billing, customer service, insurance claims, EOB, reputed company center, fast paced environment strongly preferred
• Previous work in high volume calls environment with several computer reputed company reputed company highly desirable
• Previous interaction and communications with Patients regarding medical information strongly preferred

Benefits

• Medical, reputed company and Dental Insurance reputed company!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• Tuition Reimbursement

reputed company

Company H1B Sponsorship