Technical Service Representative - Rocklin, CA

SMA America is a company focused on innovative solar technology that enhances the performance of photovoltaic systems. They are seeking a Technical Service Representative responsible for providing high-quality customer support through a technical support hotline, assisting installers in the field, and providing technical training to internal personnel.

Responsibilities

• Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA
• Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports
• Provides technical training to internal personnel on the technical aspects of SMA’s product line and develops training materials
• Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors’ products
• Other duties as may be required or assigned

Skills

• An associate degree is required
• Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement
• Knowledge of basic electrical theory is required
• Proficiency in the English both written and verbal is required
• Customer focus and a service-oriented attitude are required
• Ability to communicate on the phone with customers while taking detailed notes is required
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required
• Attention to detail and a high level of accuracy are required
• Excellent interpersonal, communication and presentation skills are required
• Excellent organizational skills are required
• Ability to analyze and solve problems
• Ability to work under time pressure and stress
• Ability to handle multiple projects in parallel
• Ability to work individually as well as part of a team
• A four-year degree in a technology-related field is preferred
• Experience in renewable energy is preferred but not required
• Knowledge of solar electric (PV) installation, system design and/or inspection is preferred
• Knowledge of mathematical concepts, including graphical representation of data, is preferred
• Spanish language, both written and verbal, is preferred
• German language skills are a plus
• NABCEP certification is a plus

Benefits

• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

Company Overview

Company H1B Sponsorship