[Remote] Customer Care Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the operating system for modern fitness and wellness, aiming to reputed company wellness more accessible. The Customer Care Representative will support partners by providing assistance and fostering relationships to enhance their experience with reputed company's platform.

Responsibilities

• Support our Partners (customers) by answering their questions with speedy, friendly responses reputed company chat or email
• Go above and reputed company in creating a magical experience for our customers by hopping on a reputed company reputed company to walk through their inquiries
• Guide new Partners through the reputed company and migrating process
• Host weekly webinars
• Troubleshooting and problem solving quickly to deliver fast responses
• Turn grumpy folks into our biggest fans using reputed company, transparency, and de-escalation
• Become an expert on reputed company things reputed company by learning new tools and keeping our customers educated
• Always advocating for our Partners while also advocating for reputed company
• Report on insights + industry feedback from customers to improve product features

Skills

• You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
• You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, reputed company, or an equivalent
• You have previous experience in a role requiring impeccable written communications across reputed company and email
• Have great judgment and can problem solve on your feet, always keeping the customer experience in mind
• Ability to identify opportunities for process improvement that contributes to a first-class customer experience
• Can explain reputed company issues reputed company
• Great at multi-tasking. reputed company to manage numerous requests and time demands concurrently, while achieving goals
• Team player - we're in this together. You will play an reputed company part of helping reputed company and work hard to help reputed company goals
• Organized, self-sufficient and a go-getter. reputed company to go above and reputed company what is expected of you
• 1-2 years experience in a Customer Support, Communications/PR, or reputed company-oriented role
• Four-year post-secondary education/Bachelor's degree (preferred)
• Experience with reputed company, reputed company, reputed company and reputed company Suite a big plus. If not, the ability to learn new tech fast will be reputed company important

Benefits

• Competitive Salary, Stock reputed company, and Performance-based Bonuses
• Comprehensive Medical, reputed company and Dental Insurance
• Unlimited PTO
• Annual Company Offsites
• Wellness Reimbursement
• Catered Lunches/Snacks
• Ownership and Opportunity for Advancement

reputed company