[Remote] Merchandising Operations and Support Analyst (Remote)

Note: The job is a remote job and is open to candidates in USA. Macy's is a storied company that has been part of American culture for over 160 years. They are seeking a Merchandising Operations & Support Analyst to support the drop ship program by collaborating with various teams and managing vendor onboarding processes to ensure effective execution of fulfillment programs.

Responsibilities

• Serve as the liaison for all drop ship onboarding for both Macy’s and Bloomingdale's
• Collaborate cross-functionally to identify and implement operational and systemic process improvements
• Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch
• Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels
• Manage relationships with shipping carriers and external providers involved in vendor onboarding activities
• Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate
• Regularly create and provide status reports to key stakeholders
• Assist in the training sessions for merchants on the onboarding process and best practices
• Maintain and update vendor direct merchant and vendor-facing documentation and best practices
• Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed
• Ensure accurate maintenance of all data for drop ship suppliers in our systems
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills

• Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts
• Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables
• Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders
• Proficiency in maintaining and managing accurate data for drop ship suppliers within systems
• Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations
• Knowledge of MS Office programs, including Word, Excel, and PowerPoint
• Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement
• Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
• 1-3 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• Able to work a flexible schedule based on department and company needs

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Company Overview