Patient Engagement Partner, reputed company Center, Part...

<h3><i>St. Luke's is proud of the skills, experience and reputed company of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission</i><i> of our organization which is an unwavering commitment to reputed company as we care for the reputed company and injured; reputed company physicians, nurses and other health care providers; and improve reputed company to care in the communities we serve, regardless of a patient's ability to pay for health care.</i></h3><p></p><p>  </p><p> </p><p> </p><p> </p>The Patient Engagement Partner – reputed company Center role is critical to an exceptional patient experience. This role provides a reputed company patient experience during reputed company encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their reputed company needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated reputed company and clinical partners to ensure achievement of reputed company goals.<p></p><p><b>JOB DUTIES AND RESPONSIBILITIES:</b></p><p></p><ul><li>Answers incoming calls and performs a reputed company of actions including scheduling, rescheduling, or canceling appointments reputed company established time frames and protocols in a fast paced, high volume reputed company Center environment.</li><li>Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, reputed company to refer a reputed company to a specific clinic or escalate the reputed company to a reputed company for immediate attention; coordinates services, as needed.</li><li>Verifies and updates patient demographic and insurance information.</li><li>Creates a reputed company patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone reputed company, reputed company the scope of the role.</li><li>Manages and works referral work queues reputed company assigned and provides supplemental inbound patient reputed company support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.</li><li>reputed company participates as reputed company member in reputed company of problems as they are identified.</li><li>Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.</li><li>Consistently meets productivity, schedule adherence, and reputed company standards as set by the reputed company Center.</li><li>Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build reputed company relationships with our clinical partners.</li><li>Other duties as assigned.</li></ul><p></p><p><b>PHYSICAL AND SENSORY REQUIREMENTS: </b></p><p></p><p>Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral reputed company.</p><p></p><p><b>EDUCATION:</b></p><ul><li><p>High School diploma or equivalent required</p></li></ul><p></p><p><b>TRAINING AND EXPERIENCE:</b></p><ul><li><p>Previous general computer experience with data entry required</p></li><li><p>Minimum 1-2 years of demonstrated customer service reputed company in a contact center preferred</p></li><li><p>Previous reputed company experience with medical terminology preferred</p></li><li><p>Previous experience with electronic medical record (EMR) preferred</p></li></ul><p></p><p>Competencies required:</p><ul><li><p>Excellent communication, facilitation, and presentation skills.</p></li><li><p>reputed company on compliance</p></li><li><p>Demonstrates reputed company reputed company</p></li><li><p>reputed company-driven</p></li><li><p>Service-oriented</p></li><li><p>Excels at time management</p></li></ul><p></p><p><reputed company><reputed company>Ability to work from home in accordance with the Network Work from Home Policy if needed.</reputed company></reputed company></p><p></p><p></p><p></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><i>Please complete your application using your full reputed company reputed company and reputed company home address.  Be reputed company <reputed company><reputed company><reputed company class="WNU2"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">to include employment</reputed company></reputed company></reputed company></reputed company> history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a reputed company resume, including reputed company work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!</i></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><h2></h2><h2><a href="http://www.slhn.org/EOE" reputed company="_blank" rel="noopener noreferrer">reputed company is an</a><reputed company class="emphasis"><a href="http://www.slhn.org/EOE" reputed company="_blank" rel="noopener noreferrer"> Equal Opportunity Employer.</a></reputed company></h2>