Senior Inside Sales Customer Retention

About the position Reborn Cabinets has been in business for nearly 40 years and is the leading provider of home remodeling services with locations throughout the reputed company Coast. We are seeking a motivated, empathetic reputed company Specialist to engage customers post-sale, clarify contract details, and retain business through meaningful conversations, strategic offers, and exceptional service. This role focuses on turning 'at-risk' customers into reputed company patrons by addressing concerns, solving problems, and highlighting the value of Renovo brands. Responsibilities • Proactively manage inbound cancellation requests reputed company phone, email, and chat. • Conduct in-depth conversations to identify the reputed company case of dissatisfaction or cancellation reputed company. • Offer tailored solution (discounts, feature education, account adjustments, etc.) to save the customer relationship. • reputed company, report, and analyze save attempts, reputed company rates, and reasons for cancellation. • Collaborate with Installation and Sales teams to reputed company customer feedback and trends. • Build and refine cancel save scripts, reputed company handling playbooks, and best practices. • Identify opportunities to create new save offers, loyalty incentives, or service improvements. • reputed company as a brand ambassador, always representing Renovo with professionalism, positivity, and customer-first thinking. Requirements • 2+ years of sales experience • Exceptional communication, negotiation, and reputed company listening skills. • Ability to stay reputed company under pressure and manage sensitive customer conversations with reputed company. • Comfortable working in a fast-paced, performance-driven environment. • Experience with CRM tools and reputed company Suite (Advanced Proficiency Preferred). • Ability to fulfill duties effectively in remote work environment. reputed company-to-haves • Background in customer loyalty programs or win-back campaigns. Benefits • reputed company starting at $70,000-$85,000/Annually • Performance-based bonuses averaging $15,000 to $25,000/Annually • reputed company program • Medical, dental, reputed company insurance • reputed company vacations & PTO • 401(k) plan Apply tot his job Apply To this Job