Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to providing innovative solutions that transform the way financial institutions operate and serve their customers. As a leader in this field, arenaflex is committed to delivering exceptional support to its clients, ensuring seamless user experiences across its range of products. The mobile and online banking sector is rapidly evolving, with technological advancements and changing consumer behaviors driving the need for robust, secure, and user-friendly banking solutions. This dynamic environment presents a unique opportunity for talented individuals to join a forward-thinking team and contribute to the development of cutting-edge financial technology.

Job Overview

We are seeking a highly motivated and technically adept Junior Technical Support Specialist to join our 24/7 live-chat team. As a key member of our support service, you will play a vital role in ensuring the satisfaction of our clients and end-users by providing timely, effective, and courteous technical assistance. This entry-level position offers an exciting chance to work with a small, collaborative team and develop your skills in a supportive environment. Under the guidance of a team manager and in coordination with other departments, you will work directly with end-users via live-chat, addressing their technical queries and resolving issues related to our mobile and online banking products.

Primary Responsibilities

• Product Knowledge: Develop an in-depth understanding of arenaflex's banking software and apps to effectively support clients and end-users.
• Collaboration: Coordinate with software technicians, technical support teams, and developers as needed to resolve complex issues and improve product performance.
• Troubleshooting: Examine technical logs to identify, troubleshoot, and resolve issues encountered during 24/7 client support projects, utilizing solid analytical and problem-solving skills.
• Technical Communication: Explain technical processes and solutions to less-technical individuals, both internally and externally, in a clear, concise manner.

Requirements for Success

To excel in this role, you will need to possess a combination of technical, interpersonal, and organizational skills. The essential requirements include:

• Excellent Communication Skills: Fluency in written and spoken English, with the ability to establish good working relationships with customers and colleagues.
• Troubleshooting Ability: A solid foundation in troubleshooting, with the capacity to learn technical skills quickly and adapt to new situations.
• Product Knowledge: A willingness to learn and understand arenaflex's mobile and online banking products in-depth, including their features, functionalities, and technical aspects.
• Coordination and Collaboration: The ability to work effectively with developers to investigate and diagnose issues, as well as manage a dynamic workload with multiple concurrent tasks.
• Quality Focus: A commitment to managing, monitoring, and improving the quality of the tech support process, ensuring high standards of service delivery.

Preferred Qualifications and Experience

While not essential, the following qualifications and experiences would be highly advantageous:

• Banking Live-Chat Experience: Previous experience in banking live-chat support would be a significant asset, demonstrating your ability to handle customer inquiries and resolve issues in a fast-paced environment.
• Technical Support Experience: A background in technical support, particularly in the financial technology sector, would provide a strong foundation for this role.
• Dialogflow Experience: Familiarity with Dialogflow or similar technologies would be beneficial, as would experience with various mobile phone platforms, especially iOS and Android.
• Project Management Experience: Any experience in project management would be valuable, highlighting your ability to coordinate tasks, manage timelines, and achieve objectives.
• US Banking System Knowledge: Knowledge of the US banking system and experience working with US-based customers would be advantageous, given the international nature of arenaflex's operations.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a range of learning opportunities, including:

• Community of Practice: Regular knowledge sharing among colleagues, providing a platform for skill development and best practice exchange.
• Training and Development Programs: Ongoing training and development initiatives, designed to enhance your technical, interpersonal, and professional skills.
• Career Progression: Opportunities for career advancement within the company, as we encourage internal mobility and promote from within wherever possible.

Work Environment and Company Culture

arenaflex prides itself on its friendly, easy-going, and international team environment. As a fully remote organization, we offer:

• Flexible Working Arrangements: The opportunity to work from anywhere, with flexible scheduling to accommodate different time zones and personal preferences.
• Long-Term Employment: A commitment to long-term employment, recognizing the value of our team members and their contributions to the company's success.
• Competitive Compensation and Benefits: A competitive salary, internet compensation, and a range of benefits designed to support your well-being and career development.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive package of compensation, perks, and benefits, including:

• Competitive Salary: A salary that reflects your skills, experience, and contributions to the company.
• Internet Compensation: A monthly internet compensation of $50, recognizing the importance of reliable connectivity in your work.
• Benefits and Perks: A range of benefits and perks, designed to support your physical, mental, and financial well-being, as well as your career growth and development.

Conclusion and Call to Action

If you are a motivated, technically adept, and customer-focused individual looking to launch or advance your career in technical support, we encourage you to apply for the Junior Technical Support Specialist position at arenaflex. This role offers a unique opportunity to work with a pioneering company in the mobile and online banking technology sector, develop your skills, and contribute to the delivery of exceptional customer experiences. Join our dynamic, international team and become part of a community that values innovation, collaboration, and growth. Apply now to take the first step in your exciting journey with arenaflex!