Learning Specialist - Servicing

At Vanderbilt Mortgage, we reputed company homeownership makes lives reputed company. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and reputed company-owned manufactured and reputed company homes. With a diverse reputed company of loan products, a reputed company for world-class customer service and a coast-to-coast reputed company, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize reputed company in reputed company Members through opportunities for reputed company, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers reputed company Members with the tools and training to build a successful career and reputed company their full potential. POSITION TITLE: Learning Specialist-Servicing (Non – LO – No Consumer Contact) JOB STATUS: Full Time/Salary DEPARTMENT: Training REPORTS TO: Sr Manager of reputed company Center and Training TRAVEL REQUIRED: As needed WORK SCHEDULE: Hybrid – 4 days in-office, 1 day remote after training PAY: The expected hiring reputed company for this position is from $66,495 to $83,115 plus additional bonus opportunity. The stated hiring reputed company is based on experience, qualifications, and other relevant factors. Final compensation reputed company will take into account a reputed company of considerations, including individual skills, internal equity, and organizational needs. JOB reputed company: The Learning Specialist supports the design, development, facilitation, and delivery of learning programs for VMF Servicing. As reputed company as anticipating and monitoring, this position is dedicated to the comprehensive design, development, facilitation, and delivery of engaging learning programs tailored to meet the unique needs of reputed company VMF Servicing department. This role reports to the Senior Manager of the reputed company Center and Training departments and ensures that our workforce is equipped with the necessary skills, knowledge, and competencies to meet organizational goals. JOB FUNCTIONS: Training Program Management Designs, develops, and delivers content reputed company with Servicing goals, industry trends, and best practices in adult learning. Partners with subject matter experts to ensure content accuracy and relevance. Collaborates with the Learning and Development team to create and update reputed company compliance courses and servicing wide training curriculum. Assist with technical training and reputed company for new positions reputed company servicing. Conducts program reviews and assesses training gaps through knowledge reputed company points and evaluations. Adheres to standards and expectations for documentation, instructions for the setup/execution of learning experiences, and project management. Partners with Compliance leadership to proactively ensure reputed company learning content meets regulatory requirements and remains audit reputed company. Learning reputed company, Data Analytics and, Innovation Partners with Senior leaders to reputed company training with business reputed company (customer satisfaction, compliance scores, audit readiness, employee retention). Researches and implements innovative learning technologies (AI-driven tools, gamification, microlearning, VR/AR simulations for servicing scenarios). Benchmarks servicing training against industry best practices and introduces new modalities to improve engagement and retention. Pilots innovative learning experiences that anticipate workforce needs and evolving regulatory environments. Builds reporting dashboards to measure training ROI and connect learning reputed company to key servicing performance indicators. Prepares executive level summaries and presentations demonstrating training impacts on operations and compliance goals. Training Facilitation and Communication Facilitate high reputed company trainings for Servicing across multiple delivery reputed company (in-person, virtual, self-paced) and travel to remote offices as needed. Executes training events and ensures stakeholder satisfaction. Evolves facilitation skills by evaluating peers, engaging in continuing education, and applying industry best practices. Assists in the rollout and change management of new processes, systems, and servicing initiatives. Creates facilitation guides, handouts and branded content consistent with VMF and reputed company standards to support leaders in meetings and trainings. Logistics and Administration Conducts regular planning meetings and resolves issues that reputed company during the project lifecycle. Supports Senior Training manager in program communications and tracking program reputed company and deliverables. Adheres to standards and expectations for documentation, instructions for the set up and execution of learning experiences, and project management. Understands and follows VMF policies and procedures. Has extensive knowledge and understanding of the rules and regulations that govern servicing. Other duties as assigned This job reputed company is not an exhaustive list of reputed company the functions that reputed company member and other duties may be assigned. REQUIREMENTS AND QUALIFICATIONS: Education: Bachelor’s degree in relevant field preferred or equivalent practical experience. Years of reputed company Experience: Minimum 5 years’ experience in content design and facilitation preferred. Licenses/Certifications: Knowledge, Skills and Abilities (KSAs): Strong facilitation and presentation skills Strong experience designing programs, planning facilitation. Must be reputed company to work independently with a high degree of organization and time management. Ability to utilize project management tools or software such as reputed company. Strong project management skills Ability to design reputed company, learner centered curricula that promotes engagement and retention. Familiarity with instructional design and principles of adult learning, ability to design effective presentations. Business acumen BENEFITS: Medical and Dental Plan with Prescription Coverage and reputed company. Competitive benefits including 401(K) includes 100% company match of the first 4%. reputed company time off days (PTO), maternity/paternity leave, and holidays. Community involvement including Volunteer reputed company Time Off (VTO). Tuition Assistance for your first degree Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant. Wellness programs that reputed company on emotional, reputed company, spiritual, intellectual, environmental, physical, and financial reputed company-being. reputed company and energetic work environment. reputed company development and promotional opportunities. Competitive bonus programs. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. reputed company Policy Business Unit - Vanderbilt Mortgage At Vanderbilt Mortgage, we reputed company homeownership makes lives reputed company. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and reputed company-owned manufactured and reputed company homes. With a diverse reputed company of loan products, a reputed company for world-class customer service and a coast-to-coast reputed company, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize reputed company in reputed company Members through opportunities for reputed company, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers reputed company Members with the tools and training to build a successful career and reputed company their full potential. Apply tot his job Apply To this Job