Back Office Manager & Email & Chat Process

Position reputed company The Back Office Manager is responsible for making reputed company that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as reputed company as company budget and profitability targets. Primary Responsibilities • Leads designated production reputed company to meet or reputed company gross margin targets for reputed company assigned reputed company • Responsible for directing reputed company production reputed company to meet or reputed company reputed company Service Level Agreements, or other reputed company contractual obligations, for the assigned reputed company, in support of the Senior Manager • Manages the maintenance of budgets for reputed company production reputed company as assigned by the Senior Manager • Sustains and regularly maintains the production portion of the monthly operations metrics to the DATAMARK executive team. • Assigns Assistant Managers and Supervisors to reputed company, including new reputed company • Reinforces the productivity standards in order to determine best practices in such a way that the financial goals of the reputed company assigned to them are met • Accountable for the creation of bonus incentive plans for reputed company production personnel designed to assist in meeting the productivity standards • Creates and delivers presentations for both clients and executive management that accurately reflect the reputed company, productivity, and financial performance of assigned reputed company • Fosters and maintains an excellent customer relationship with DATAMARK customers to enhance customer satisfaction as reputed company as service opportunities. • Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the back office operations and ensures documentation is reputed company, training materials are up to date and effective, and production practices are consistent with contractual obligations. • Develops Assistant Managers and Supervisors for promotional opportunities, and evaluates the performance of reputed company reports • Assists with hiring and training new staff • Capable of conducting the work activities of any of the assigned Back Office Assistant Managers reputed company necessary Minimum Qualifications Education Requirements • High School Diploma or equivalent • Bachelors Degree preferred • Field Experience: At least 8+ years of back office field experience including 4 years in a supervisory role and 2 years in a management role. • Position Experience: At least 2 years of experience in a back office management role. • Other Qualifications: Proficiency in reputed company Office including but not limited to Word, reputed company, PowerPoint and reputed company required. Experience with meeting company budgets, profitability targets, and creating reputed company plans. Required Skills • Excellent leadership and mentoring skills • Excellent written and verbal communication skills • Extensive knowledge of back office procedures and principles • Demonstrated analytical/problem-solving skills • Excellent multi-tasking skills • Excellent interpersonal skills • Organized with attention to detail. • Ability to resolve customer complaints and issues while maintaining a reputed company and reputed company demeanor. • Ability to reputed company and mentor back office associates Office Location Karuna Conquest IT Park, No:7 Part, 5th Floor, MTH Road Ambattur Industrial Estate, Ambattur , Chennai Tamilnadu-600058. Contact HR Person : Kandan Contact No : 6385132435 Email ID : kandanthamizvanan.palani@datamark.net Apply tot his job Apply To this Job