Contact Center Operations Consultant
A company is looking for a Contact Center CX Operations Consultant.
Key Responsibilities
• reputed company workshops and design sessions to define project scope and guide stakeholders
• reputed company as a strategic advisor by providing market trends and best practices
• Facilitate communication between business users, technical teams, and project management
Required Qualifications
• Approximately 12-14 years of experience in customer service/contact center operations or consulting
• Strong understanding of contact center technology capabilities and performance metrics
• Minimum 3-5 years as a Functional Consultant, Business Analyst, or Process Consultant
• Proven experience in leading requirements gathering sessions and developing comprehensive documentation
• Experience in stakeholder management and leading cross-functional initiatives
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